I dropped the trailer off Saturday 8-15 evening around 6:10 PM. Just got an email showing I dropped it off at 9:15 AM today Monday 8-17. The guy never even came outside he just told me to unhook the trailer and that was all I needed to do. I guess he just pencil whipped the paperwork and made sure it shows it was returned less than the 48 hour window.
VANCE B
Texas Country Store #10
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, TX 77632
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Customer Reviews
- 3.5 Average Customer Rating
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Need more equipment availability
DANIEL GNo Good
MARIA HVery friendly and helpful
DOUGLAS KI arrived at the location (a gas station/convenience store) and the clerk appeared very confused/disorganized. He said the trailer wasn't there, and he was still waiting on it to be returned. To be fair, I arrived 1.5 hours earlier than my appointment (I was driving across country). He directed me to call customer service to see if there was another trailer available in the area. That experience was also awful. After waiting on hold for nearly 20 minutes, the first person I spoke with was very polite and helpful. She mentioned that the trailer was showing on-site and customer-ready and indicated that the store likely loaned out the trailer outside of the approved system and that I should report it. However, she said she needed to transfer me to "Scheduling" to helo find another option. After waiting for another 10-15 min on hold, the person who answered was very rude and short, interrupting me while I was explaining the situation and cold transferring me in the middle of my sentence. After another 15 min or so on hold, the trailer arrived on site and was quickly unloaded. I came back in to the store to let the clerk know it had arrived (he did not check the equipment back in and did not even know it was back). Then we went through a 30 minute process where he had know idead what he was doing in the system. It got to the point where I had to go back behind the counter and walk him through the steps myself on the computer. Ultimately, he finished and then told me "I was good," and just sent me outside to load it up and handle everything myself. In past experiences, the U-Haul staff would walk me out to the equipment, perform an inspection, confirm everything was in working order, and even hitch it up themselves to ensure everything was connected safely/appropriately. I also realized that there was no trailer wiring connection/adapter and they had nothing available for purchase on site. He directed me to a nearby Auto Parts store where, thankfully I was able to find what I need. Just an awful experience, overall.
Andrew C