Had to do all the paperwork I did online over again, I had to drive out to their yard and hook it up myself. It was shady, almost like a scam. bySteve M.
Five Star Investments LLC
(U-Haul Neighborhood Dealer)
O'Fallon, MO 63366
(Hwy 70 & Hwy 79)
- Mon–Fri7 am–2:30 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in O'Fallon, MO 63366
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- 3.0 Average Customer Rating
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There was no one there to returnthe truck to. The phone number provided was a full voicemail. We couldn't speak with anyone and we couldn't speak with anyone at uhaul. The Best you could do was give us call back the next day. This was a highly unsatisfactory experience all the way around. I don't see using uhaul in the future.Sandra S.
Had to change my pick up location due to availability, no big deal. Didn't know the lights were a 4 point harness instead of a 7 point so I had to go buy an adapter and I didn't get the packing paper I ordered because the trailer was at a different locationChad W.
Very difficult to find. Hardly and signs to verify it was a Uhaul location. No signs to show where office was located. Called earlier and person who answered, answered with "Hello". Not Hello, this is Uhaul, just hello. Had to ask if I was talking to Uhaul. Left Tail light didn't work. Had to load car and take to another Uhaul location. They tried to fix to no avail. Had to off load car and get a different dolly and relaod car.Michael C.
The haul had graffiti on the rear doors. I had to go find and hookup to the trailer on their lot. Good thing I knew how to do this. When I pulled up by the office I checked the lights and the left side did not work. I then was told to drive to another haul. And have them fix it.Brad F.