I can't say I see a lot of room for improvement. Customer service was awesome and I would recommend that location to everyone. The gentleman that helped me went out of his way to make sure I got what I needed. In my opinion he deserves recognition for impeccable customer service.MAX W.
Moving Truck Rental in Olympia, WA at AAA Pacific & Lilly Poplar St Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Olympia, WA 98501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
the trailer did not have landing gear. after hours drop off was a challenge. very heavy.WILLIAM H.
Tire was very low in air....Had to fill it twice from Olympia to Seattle. Very dangerous. Location was not clean and didn't offer any supplies. Man that helped us was very nice.SAMUEL J.
Nothing to done good excellent customer service all the way aroundADAM Q.
Pickup and drop off were handled by the staff. They did a great job.THOMAS G.
originally I had a reservation at Bayshore u-haul and was to pick up the trailer when they opened at 8:ooAM, Monday. Was called at 10 minutes to 8:00 Monday telling me that the trailer was out of service. I know they had the trailer Sunday because I saw it when I drove and talked to them about your internet and phones being out of service. They said nothing to me at that time that the trailer was out of service.KENNETH B.
Easier accessTimothy B.
Check out and in was fast and efficientGregory C.
More training in customer service during pick up. Clean up office.EXPEDITO B.
This location was very hard to find, and even harder to get into. The alley that it was located in was right next to a red light, and almost impossible to get into with a large truck or trailer. The guy running it was pretty nice though.JOSHUA A.
Friendly and helpful staff.Darren W.
nice truck, very easy to use.Vickie F.
Kudos to Robert. He was very professional curteous and a pleasure to deal with.RICHARD L.
Very nice and friendly when I returned my truck I rented.MARION K.
Service Rep on site should double check on rates being applied before running the credit card charge. I had a special rate from Traffic, and because they'd run the full rate, I had to call the UHaul customer service to get the credit. I was on hold for 38 minutes, then told I had to call a different number. That person was helpful, but said it had to be submitted to someone else for approval and it would take 72 hours. It would have helped to get it right the first time.Paul P.
All good here at this localScott G.
The staff at the pick up location was very nice and was very willing to help. This location does not offer any additional items like moving blankets or packaging materials which was disappointing I was not pleased with the fact that the facility that was suppose to have my truck ready had closed down permanently. After a few phone calls I was told to pick up a new truck over an hour away from my residence. I was eventually called by a area manager who was very polite and helpful. He made sure the truck and the trailer I needed was at the same location. It all worked out but still not the kind of thing you need before a 3000 mile move. The biggest issue was the truck/ engine. The V10 is a terrible idea for a 26 foot box truck. Fuel mileage was below 5 miles per gallon in some areas. The truck hardly had enough power to make it over the mountain passes in Washington, Idaho, and Montana. I could not maintain speed on hills without putting the truck in to manual mode. This made the entire drive stressful not to mention the insane fuel bill that came with the underpowered motor struggling the entire way. I know why you choose the V10 over a diesel motor but the chose makes it worse for the consumer. I will not recommend a Uhaul product to anyone attempting the same style move as me.Ryan M.
Wasn't aware this location existed. But they had the trailer I needed. Was quick, easy, and affordable.AUSTIN C.
I thought everything was great fast and easy serviceJeremy R.
Very knowledgeable, friendly and efficientTiffany C.
Possibly best U-Haul experience I've ever had. Very friendly, courteous staff during pickup and drop off. Thanks.RICHARD L.
The dolly that I reserved was not available when I picked up the trailer. Clerk said it was locked up and he didn't have a key.Tommy G.
I dropped the truck off after hours, the location was easy to find, clean, ample parking and an easy to find drop box.Rodney S.
not a thing, the service was good and quickNathan S.
The web pickup process did not work for me. The system could not see my photo to verify against my drivers license, yet the attendant could see it when he came in at 8AM to complete the pickup process. The system also could not accept my credit card payment, that was accepted 2 weeks earlier with my initial reservation. I will not use the web pickup again, I will just wait for the office to open and do this "old-school". The attendant was very helpful and friendly. The equipment was in good condition and clean.david L.