I originally booked at the Maple Location which is my preferred dealer due to consistently meeting my expectations . I was rerouted to this location after booking and I had my reserves in picking up from a secondary location and not the official U-haul but decided to proceed as it was closer to my home. When I arrived to the store there was no on there, and it was clearly closed although the retail space was to open at 10am. I arrived at 10:30am and called the stated number from the email. The person who answered sounded sleep and when I asked about my rental stated they did not catch that I had a reservation schedule although it was assigned to them on Tuesday and I was picking it up on Saturday. I then had to wait until the person arrived to the store to pickup. I run a business myself and it put me behind in my schedule so I was not pleased with this service at all. I’d rather go farther away from my home to get the service to deserve.
Rosha T
Advance Tax
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The customer service received from the Ames Street office in North Omaha was top notch. I couldn't wait to share with my network how awesome of an experience that I had. Thank you
LEDONNA MThe customer service was fantastic!
Paulette NThe app was a little tough to use when picking up. Wouldn't load the before photo and when I tried to go back, it kicked me out. Overall still a good experience.
James SConvenient location. The owner came in before opening time to complete rental. THANK YOU!!
Jamelle R