I was charged a $30 cleaning fee out of my hundred dollar deposit when I did not use the U-Haul to move anything besides a large picture so what it needed to be clean for I’m not sure. I have made multiple phone calls and left multiple messages to find out the details of this fee and why it was charged and have heard nothing back. I was also charged a $40 fee for an extra day when it was returned on December 10 as the contract stated. And again, I have made multiple phone calls and left multiple messages to get details about why this fee was charged and have still not gotten a response. I was only returned $24 out of my hundred dollar deposit which was ridiculous.
DARA B
Ony Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Onalaska, WA 98570
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent and efficient employee. Made my experience quick and easy
DONA KThe owner of Ony Hardware was wonderful to work with. Truck was in great shape and ran very well.
GINGER GEquipment was clean but not well maintained. When we got to our destination and went to unload. Most of our stuff was wet. The truck leaks from halfway to the back door. Had to unload items that were in boxes because the boxes we so soaked they fell apart. When we mentioned it to the drop off location, nothing was done. I felt that I should have been given a refund for the mess and inconvenience that happened as a result to the truck leaking.
BRUCE WCharged me for an extra day when I returned it in 12 hours.
ZACHARY B