Upon arrival I notice a hose hanging out of the rear of the 20' vehicle sitting in front of the 15' truck I had reserved. I have pictures... Once the Uhaul shop people arrived the confirmed someone damaged the gas tank on the 20' truck. I left with the 15'. At my first stop to add gas the gas pump kept stopping every 10 seconds. I thought it was a pump problem. Gas station number 2. same issue. 20 min to pump 10 gallons. next gas station same issue trying to top off the return gas. Once I arrived I was charged $150 for additional miles. I picked up the truck at Ontario. Traveled to Barstow, Ca to pick up my property to transport it to Carlsbad. When I made the reservations on-line I don't recall it asking if I was going to travel to any other location. The drop off location smelled gas when I reported the fueling issue and waived the 1/8 tank difference. I feel I was unfairly charged for the additional mileage
Charles H
Pacific Auto Wrecking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, CA 91761
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Customer Reviews
- 4.0 Average Customer Rating
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Vivian SI forgot my wallet in the truck and called and the staff got it for me and kept it safe. I was able to get it back right away. I really appreciated them.
GREGORY MNothing Service was great. Arrive late any waiting for me?
CLIFFORD LIt was a little out of the way, Limited parking,
James B