Took awhile to unlock cargo door to get keys, had to call customer service and could not figure out the lock combination. The U-Haul Representative had a different lock combination than what was in their system. Once opened the box truck smelled like it was used to smoke in. Moving blankets were left behind from previous renter and that was where the smell mainly came from. Location is convenient for fueling once you are done.
FERNANDO G
VP Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, CA 91762
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The prices are way too high and the miles provided are not fair
Thania AThe U-Haul app is terrible. The employee of the pick up location was nothing but helpful, we were having issues changing the drop off location and had to cancel and reschedule the U-Haul truck. We both called customer support yet nothing was fixed. Stayed at the business for 2+ hours trying to fix the issue. Terrible website & App but employee was so great.
Kimberly RFantastic service we really appreciated this location. What we didn’t appreciate was that U-Haul had us running to multiple locations to pick up the items that we rented in Same on the return they wanted us to return to two different locations so we had to make arrangements to change that which we did but very stressful when you’re trying to move when you have to run across town to pick up your rental items at one point they had four different locations for us to run around and pick up the different pieces that we had rented, I ended up canceling one in negotiating a rearrangement on the others not a fun experience for a customer. That being said VP fuels was great. Their service was wonderful. The location was convenient and we really appreciated the owners and Matthew.
Michelle BBy far my best experience renting with uhaul. Its in a gas station the sells a lot of cool stuff. Matthew was extremely helpful and willing to answer any questions I had even though the store was really busy. I can't recommend this location enough.
Girolamo T