The location is not the best for a night time pick up. It is located in a very dark area. And its also very loud because there's lots of semi trucks driving by. It was my 1st time picking up a rental truck via mobile app, so I was able to get customer service on the phone to walk me through the process. But it was very hard to hear the persons. Its a good thing I wasn't by myself because I wouldn't have been able to see the truck ID#s or verify its condition because while on the U-Haul app, I cudnt use my phone's flashlight. So I had to ask the other person with me to use their phone's flashlight.
Ricardo T
Fin And Furn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, CA 91761
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing everything went well
Elvira AThe lady in charge went above and beyond corporate rules to be helpful.
REGAN PUhaul scheduler didn't confirm truck was available and it wasn't. I was on a tight schedule. Lady apologized and made several contacts to help find a location close by that had one, and get pricing corrected. Zero points to who answered my initial call. 10 points to those at the pickup locations.
David NWhen l drop off my key was and Thursday the office was close l don’t know for what reason l parked the car outside in the street cause inside there’s no parking
JOSE V