They advertise that you can get the vehicle anytime but you can only get the vehicle at 11am or the night before. They did extend my hours by two hours which was kind of them. The bag inside the back cab had a broken light bulb and a pair of underwear inside which was absolutely disgusting. The vehicle had not been cleaned in the interior. The vehicle ran fine and due to almost no contact through the app it was a peasant experience and the vehicle worked well and didn't consume much gas.
SHAUN S
Pitaland Orillia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orillia, ON L3V5X8
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Customer Reviews
- 2.5 Average Customer Rating
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Box of truck was dirty I swept it out when I was finished and still got a 25 dollar cleaning fee
Glenn WThey did not do any type of walk around or inspection of the truck with me when I picked up the truck or when I returned it. They didn't even confirm the mileage when it was returned. The cab of the truck smelled strongly of cigarette smoke which I mentioned when it was returned. While I was driving to my destination the check engine light came on and remained on until the truck was returned. I mentioned that to the girl when I handed in the key but she didn't seem to understand what I was telling her. I tried to clarify for her that it should be checked out or serviced but she didn't really even acknowledge what I was saying. When I checked the U-Haul app later
Calvin SStaff were extremely friendly and very helpful. Easy access and great location.
ADAM BI was completely ripped off at this location. I had the truck for 1.5 hrs and drove it 6 kl and the shady people working there never showed me any paperwork I never signed anything, the lady kept taking my information and bringing it to the back of their restaurant even my credit card. I signed no paperwork and I will continue to tell people about this robbery if it's not corrected. I could have rented a truck for a lot less elsewhere. But your big $19.99 in town is what I thought I would get. That's a far fetch from a hundred bucks! I am completely disgusted in this. I should mention that I have a lot of followers on tiktoc and my reviews on Google have reached over 601k. I will review this experience if it's not fixed immediately. I'm a very unhappy customer.
DEBORAH F