The app is terrible. I’ve used it twice within the last year and both times I was unable to successfully navigate the steps due to technical issues. Both times I’ve had to contact the customer service center when they had to text me the link to continue the process. Originally I was supposed to pick up the location at a tire shop at 8am. The tire shop didn’t open until 830. Come to find out my pick up location was changed and I was never notified. The truck was not clean, the appliance dolly was not in the truck, and knowingly I was traveling across country that the tank was only at 1/2 which was inconvenient because I had to fill it up before getting on the road.
Jonathan G
Swift Windshield Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owosso, MI 48867
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My Experience with this U-Haul location was superb. TJ was absolutely wonderful to work with. The equipment was clean, tank was full and I was treated warmly, yet extremely professional. YES, I would and will recommend this U-Haul location to others!
ALLEN LI understand equipment gets moved around and they don't always know what they're getting, but this one had a loose driver side mirror along with multiple scrapes and scratches. Over 125K miles seems like a lot for this kind of truck. However, it drive with no problem. Just that stupid mirror had to be fixed after every bump.
Christine MExcellent Service and product.
WILLIAM DThe young man there deserves a raise. He was polite, knowledgeable and kind.
TIMOTHY M