The app is terrible. I’ve used it twice within the last year and both times I was unable to successfully navigate the steps due to technical issues. Both times I’ve had to contact the customer service center when they had to text me the link to continue the process. Originally I was supposed to pick up the location at a tire shop at 8am. The tire shop didn’t open until 830. Come to find out my pick up location was changed and I was never notified. The truck was not clean, the appliance dolly was not in the truck, and knowingly I was traveling across country that the tank was only at 1/2 which was inconvenient because I had to fill it up before getting on the road.
Jonathan G
Swift Windshield Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owosso, MI 48867
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My Experience with this U-Haul location was superb. TJ was absolutely wonderful to work with. The equipment was clean, tank was full and I was treated warmly, yet extremely professional. YES, I would and will recommend this U-Haul location to others!
ALLEN LExcellent Service and product.
WILLIAM DThe young man there deserves a raise. He was polite, knowledgeable and kind.
TIMOTHY MU-Haul Moving Help Customer Service is a joke. I went through 3 Customer Service Reps trying to get someone on the phone & it would ring until it eventually hung up. Terrible experience & a joke. I got the direct phone number to U-Haul moving help and had to call continuously over 30 times + most everyone else would just give up. That’s how the system is designed = customer service fatigue& horrible experience.
DAVID S