This is the second time I've rented a truck at this location and the second time getting a key isn't possible. The attendee at the gas station, like last time, has no idea how to help, claims he doesn't work for uHaul. The app is telling me to talk to the attendee for to get.a key. Just like last time, the truck I was assigned has no key that can be found and they had to switch me to a new truck. Like last time, this wasted about 30 mins of my time waiting for the app, calling the support person, trying different combination locks at the locker of keys to eventually get one for a truck I had to be reassigned to. Your system is broken at this location, and access to the key for the truck I was assigned is basically random chance. I did find the support person to be great however, she was doing her best and was a pro and did extend my rental time a little to accommodate. Needless to say, I hope I never have to rent a truck from this particular location again.
Etan L
Pacifica Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pacifica, CA 94044
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- 4.0 Average Customer Rating
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The check engine light was illuminated during the entire rental, although the truck was fully driveable. I had rented from the same location last month and was issued the same truck. I mentioned it to the manager who told me that Uhaul was aware of the indicator but that it should not affect my rental experience. This is the reason why I answered NO to the question about equipment being clean and well-maintained.
Keith STruck ran rough and noisy
Fred LFix your trucks and fire the manager
Jeremy JWhen having trucks at these mobile sites it would be great if they were inspected better before renting them out. The truck the I rented the fuel fill hose wasn’t connected to the gas tank so when I attempted to put fuel in the truck it spilled all over the ground and myself. Then I had to wait almost 2 1/2 hours for the roadside person to get to where I was parked.
David W