Was told to back it up over there - then when I tried to - he said no over there (small spot) I told him he would have to do it. He also said I needed to put a lot more gas in than I did - I pointed out it was just under half a tank - not under a full tank - he then said oh ya you are right. Then on a one way trip that was recommended to me by UHaul because they didn't have the rental available when I booked it (two days later they called and said not available) - recommended the one way fromSt Mary's to Stratford to Bothwell - said there was no mileage charge - I confirmed that it was no mileage. Then upon drop off just before 3 (we had to rush because we lost 45 minutes off the rental because of the lock not working.) he tells me there is a mileage overaged of 16. I argued that there shouldnet be - was promised no mileage charge - from the location they recommended - out of my way - he said nothing he could do about it - so then he processed on my credit card the extra and its 18.80 instead of 16.00 - I said what about the 16.00 and he said oh there was tax. that tax doesn't work out right at 13 percent. I feel like Uhaul mislead me from the beginning - at pickup and definitely at drop off. I feel like I was ripped off in Bothwell for sure. This rental cost me a lot more than I had originally been led to believe. I will avoid uhaul in the future and tell anyone who will listen the treatment we received.
Leah S
Ultramar Parkhill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parkhill, ON N0M2K0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Quick drop off, worked great.
RICHARD LEverything was perfection
RUSSELL GEverything was great. Employee was very helpful!
MARY LKhush was very accommodating and easy to work with. Will go back if I need a truck in future.
NINO B