The store hours was from 10am to 5pm on Saturday but no-one was there. My pickup time was at noon, I called and called, no answer. I wanted the truck rental and a Dolly. The app I had to do everything with, only addressed the truck, I couldn't notify anyone that I can't get the dolly since the place was closed and no-one would answer the phone. I got charged for the dolly anyway. I tried to email customer service at: 788001_AFM@uhaul.com about this issue but the email got kicked back with the following message below. I'm not happy with this location at all. I called the location to fix the bill and they can't, the email for customer service failed.. What is going on?? The following message to <788001_GM@uhaul.com> was undeliverable. The reason for the problem: 5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. For more information see https://aka.ms/EXOSmtpErrors [CY4PEPF0000EE34.namprd05.prod.outlook.com 2025-10-06T15:53:09.337Z 08DE0383337D9BCA]'
Wayne B
A1 Financial Multi Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pembroke Pines, FL 33026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Provide cleaner trucks and better pick location and instructions for key pick up
Sonia PI drop off the truck at night, and the place was closed, but the mall where it's located is not nice. Also, there were no signs explaining that the drop-off box was in the back alley. It took me a solid 20 minutes to figure out where the U-Haul drop-box was.
RICARDO Mthe van was super clean, and the Lady was efficient and friendly thank you
RAFAEL AImprove the mobile system especially the drivers license reader, at least.
Christopher B