Uhaul canceled my guaranteed reservation without even contacting me to let me know and although they promise $50 if you don't get a truck that was guaranteed, they still put me on a promissory note for $48.17 for mileage charges because I ended up getting a 10' truck instead of the 15' truck I had reserved so I ended up making 2 trips instead of 1. I also called customer service regarding this issue before the truck was even checked in and I was told a manager would reach out within 3 days. I used to work for this company, and I'm not sure what has happened, but within the last couple years, it has really gone downhill. Next time I need a truck, I will pay the extra money for a Penske or Budget, as sad as that is to say. Also, that 10' truck I ended up getting was because I was lucky enough to find one on the day I was required to move, not because they helped me in any way.
Courtney S
Az Motor Trendz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Peoria, AZ 85345
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They made me hit it up myself without any help and unhitch myself without any help not knowledgeable at all horrible experience. I didn’t even use the trailer.
SHAWN MQuick and easy drop off
KILLJAN AI have informed the service representative about the driver side door would not lock in place causing door lock alarm on instrument panel. The truck is small 10' feet long, 4 hrs use.
Jesse CEveryone was very nice and very helpful.
Ramiro B