Assigned truck was new with low miles. It was clean, but there were two issues. First, this is a completely automated location...meaning a smart phone is required. So I had to return home and get my wife so she could use her phone to complete the transaction...which took over 30 minutes. We couldn't select the desired drop-off point, and my text to the posted number is still unanswered...two weeks after I sent it requesting help. The biggest issue was the lack of running lights (tail lights) on the truck...this caused significant issues during the trip. Suggest actually inspecting your equipment before renting it out, and letting people know a smart phone is required for rentals.
THOMAS T
Peshastin Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Peshastin, WA 98847
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The all gives the wrong location 5 min away. It's dangerous and dark and you provided no support. The location guy was amazing and so helpful I had to call multiple times trying to figure out where they were.
ROBERT MAttendant was quick to tell me where to park the truck and wanted to know if we were having a successful day. He acted like he cared and was interested. I made sure he knew about the hand truck and told me he would take care of it. Plenty of room to take the photos and satisfy the phone app. Wow do I miss the days when there was paperwork and a real person checking in/out the equipment. Call me a boomer.
Aaron BThe app was terrible, but the very kind manager at this location helped us in person. He is fabulous!
Colleen LYou have to use the app.
James P