I originally scheduled my truck pick-up at a different location, but on the morning of my move was told (after multiple calls to U-Haul support) that no truck was available there. I had to Uber to this location instead. Upon arrival, the keys were not in the lockbox and there was no staff at the counter. After 25 minutes, the attendant returned but would not assist me immediately, delaying pick-up further. During this time, U-Haul support suggested I go to yet another location, prompting me to call another Uber—which I was charged for even though we ultimately stayed here. In total, I spent about $30 on Ubers that morning. The entire process delayed my pick-up by about two hours, causing me to miss my apartment loading dock window and pushing back my move. Overall, the experience was frustrating, unreliable, and caused unnecessary expense and stress.
Adeline S
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Philadelphia, PA 19132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There isn’t really a clear location on where to park the uhaul when dropping it off. Had to drive around the block several times to figure out what to do.
Kaylin BThe storage location was great. Getting access was a delay. Getting access to the truck was a delay. Did early check-in before I arrived was pointless. The problems was not with the location but with the service with Uhaul, that made the location seems like the problem. The fuel was stated as full but was 3/4 of a tank. Has to go back in to have it adjusted. USB ports in the truck did not work. My phone went dead on the way home. No charge. Inside of the truck was left dirty. before I picked it up. Truly bad experience using your product.
William QIt was a problem picking up the uhaul, it was a problem dropping off the uhaul then tried to charge me 84$ because they didn’t check the truck in until 2 days letter. I see no one does their job anymore
TALIBHA WBest location I’ve been to in the last 10 years. Informative helpful. And nobody had an attitude. Great service
NIAM A