I requested an in-person pickup. I was switched to this one and was expecting in-person service. The man at the gas station counter said I had to use the mobile app. Then I proceeded to struggle 15-30 minutes unsuccessfully. I had to call the 1-800 number and they explained the app was not going to work because I requested in-person pickup. They called the person at the location, who proceeded to give me the key. We almost missed our appointment with the movers due to this delay. When we got to the apartment, we realized our requested blankets and dollies were not in the truck. I called the 1-800 number and they told me to drop-off location could issue the credit. This was not the case. I called the 1-800 number again, and they issued the credit.
Carlos B
Arco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85031
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The gas tank was only a quarter full when we picked up the truck. The checkin process didn’t go smoothly either.the location was really sketchy and homeless people were outside the entrance.
Anne PThe gas station attendant was very rude. It was very confusing. And hard to find. I would never have any of my friends or relatives at that location.
JIMMIE R