The truck was exceptionally clean and in excellent condition. However, I encountered significant issues with the availability of the three dollies I had reserved at the downtown location. The day prior I was told that location didn’t have a truck available and I had to be moved another location: Valley discounts. Despite my prior call to U-Haul via their contact number, I was informed that none of the dollies were available. I had to contact U-Haul at the store and was advised to proceed to another location on W. McDowell. Upon arrival, I was once again provided with incorrect information, and the location only had two of the three dollies available. The company informed me that I would need to return to the original location for a refund. However, I opted to pay the cost to avoid the inconvenience of driving across town after my recent relocation. It is worth noting that U-Haul did offer me complimentary gas and extended mileage, which is the reason I did not rate them lower. The absence of the smaller dollly for my wife did indeed contribute to our slower progress.
HOWARD S
Valley Discounts
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Phoenix, AZ 85004
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