The whole process of renting the U-Haul was portable. I booked to pick up in Scottsdale. They called me that day before and they said there’s nothing available in Scottsdale and I had to go to 16th St. to pick up. I did not get the rate that they promised when I went to pick up in 16th St. the deal was I’ll keep the U-Haul and they will drop the price from $161-$99 When I got there I had to pay 161. It was a big hassle to get the lock and open it to get the keys for the U-Haul. There should’ve been more detailed explaining the app and that I had to do all that before we go to pick up the U-Haul. the worst experience ever
Randa I
Arco Rohans Supermarket
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85016
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- 3.0 Average Customer Rating
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It took me 15-20 more minutes to access the truck. This location has key lockboxes however the app told me to go into the store and ask for the key. The cashiers confirmed they have nothing to do with the key. I had to call Uhaul and speak with a representative. We went through multiple key codes with both locks until one worked. I would suggest fixing the app so it provides the lock box code.
MONICA PInside of cab smelt like kitty litter. But clean and ran good
JUSTIN STook forever to find and not a real store a gas station parking space
LINDA ZBusy gas station, not a good location for a person to drop off, especially not a lone female. Would not recommend this location. Felt unsafe and parking for the U-Hauls was the same as parking for the gas station's customers. Would have rather found a location with other UHaul services and customer service offered. Did not like the self-help option although it is nice to be able to drop off at your convenience.
ALEXANDRIA R