The experience was absolutely awful. The app didn’t work properly so I had to call a representative which took 20 minutes to get someone on the line. They assisted me to the point of getting the lock box code. After being given the lock box code to retrieve the key, I went to unlock the truck, only to find out I was given the wrong key. I called the representative back, of course after waiting on hold for about 15 minutes, it was determined that I was given the wrong key from the wrong box. The entire experience was extremely stressful and made me not want to use U-Haul ever again. I was granted a $50 credit but I don’t see it reflecting on any of my receipts of course.
Lamika J
Arco Rohans Supermarket
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85016
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Customer Reviews
- 2.5 Average Customer Rating
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You guys are trying to charge me I used it and found out the breaks werent that good
Angelica VIt was unclear where I needed to park the truck when I got to the gas station. I had to look around and saw another U-Haul parked and also a key drop off but there was no specific instructions on where to park it. That would be helpful to customers dropping off at this location.
WYNTER FU-Haul truck was dropped off on April 19. We are on the 22nd and I have yet to get a receipt for them Never marked the truck delivered I called when I dropped the truck off and they still have yet to market until the 22nd when I had to call them and ask him where is my receipt leaving my card open for charges
DEAN MHave a in store rental agent to help the people like myself who aren't good at online stuff.
Robert S