The lady that helped us was rude. They had a lock and zip tie on the back and never gave me the key. It wasn’t until I drove 25 miles to realize it was there. When I called she said “oh sorry we started doing that because the homeless were staying in the uhauls” she wanted me to drive all the way back and they could “see what they could do to accommodate me for the extra mileage and gas” then to top it off I open the back of the U-Haul and it’s filled with trash from the homeless! It smelt like someone straight up pooped in the back of it. Luckily I was not using it to move furniture and just tools because I would have returned it right back. So disgusting. Worse experience I have ever had.
Gina W
Furniture & Mattress Discounters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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After drop off truck it took a few hours to get vehicle checked in and get a notification other then that everything was good
kiron k