The initial booking was for a 6x12 utility trailer at another location. I was transferred to this location as the location I had picked did not have the trailer I requested. This location also only had the 6x12 utility trailer with the ramp (which is $5 more for the rental). And the insurance was added on the trailer as well which was an additional $10. The people were not at the location when I went to pick up and when I called, they walked me through the rental, but they could not make any changes to remove the insurance or change the price as this was the only unit they had available. Overall, most of my issues were with U-Haul and the changes they made to my order. If this person had been there to talk to in person, I might have been able to resolve the issues, but they weren't there when I picked up, or when I dropped the trailer off.
Ben F
Happy Haven Kennels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pitt Meadows, BC V3Y1Z1
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Customer Reviews
- 3.0 Average Customer Rating
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The location made my prices a photo of my drivers license even though the app said it was optional. The app failed to send me the text when I picked up the trailer causing the location to call me telling me they were reporting the trailer as stolen.
David KStaff were late,delayed our departure, did not offer pre-trip inspection. Location looked very unprofessional. Reservation experience was very disappointing...we reserved online weeks in advance..the day before pickup we are told pickup Location and truck size were charged..only after complaining to management suddenly truck was available at secondary location..this created tremendous stress.i am not likely to deal with uhaul again..
Michel CDon't use tge kennels as a drop off. I stood around waiting fir 20 min for someone to show up. No one in tge office. The place is filthy. It has beware of dog signs so I did not want to get out of my truck. No other u-hauls so wasn't even sure I was in right place.
shelly dNever told that The location is in a very remote rural area and that so far away when they did last min switch of location . The building looks like it has not been occupied in last 30 years. There is no lighting to see and no street lights . Missing items ordered. Lady was friendly that came to help us after we called a few numbers as could not get code to get key.
nicholas H