I went to Ed's to reserve the truck I wanted a couple of weeks before my moving date. They took the information and the money and everything seemed ready. The morning I needed the truck, I get there in plenty of time to get it, and no one was there. When the guy showed up about an hour later, he said they had no record of my reservation. I showed them my papers I had printed from the internet which proved I wasn't lying.
They were holding the size truck I had reserved for someone else, who never showed while I was waiting, and I had to settle for a smaller truck, which forced me to make two trips to get the big stuff moved. The drop off place wasn't even open when I got there to turn in the truck. In fact, whenever I have driven by that place since that day, it never appears to be open. To improve for the next customer, honor the reservation, keep better records, and don't charge people the regular price when sleazy service is all we get. If I have a choice, I would never use Uhaul again. The service was a minus zero.