I rented to van for 8AM, I picked it up at 8:30 and the truck was not ready. It took 30 minutes to validate my photo, check with my husband as my emergency contact and FINALLY I got the key. I have rented through U-Haul over 5 times in the last several years. Why that validation? When I got in the truck, it was filthy dirty and sticky. Yuck! When I texted to shop (Autopilot Pleasant Grove) they responded by texting me "You should have showed up on time!" They were so rude and unwilling to help me. I will make sure, I tell my friends and family NOT to rent from this business. I also asked for 10 moving blankets and I did not get those. They were missing. This would have been very helpful. I had to use my own bathroom towels. What a horrible experience!!
Ruselle B
AutoPilot Pleasant Grove
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pleasant Grove, UT 84062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was very friendly and easy to work with. The truck worked perfect for my needs.
BRADLEY DUnderstand if someone is coming from 2300 miles away in all sorts of storms that rarely happen in those places. Don’t send threatening messages when I’m 20 minutes late and lie about someone there waiting for it. Don’t charge me for the next day for being an hour late then not let me use the truck for that day. Just do fucking better. God damn this whole trip was a nightmare from the U-Haul inconveniences
GREGORY AGot to watch ten minutes of Harty Potter while I waited which made the wait time magically disappear! Friendly fast service, reliable truck, and convenient location.
THOMAS WThe owner was very helpful and kind, truck worked great. Would use this location again.
Brandon B