We ordered our uhaul trailer 2-3 months in advance for pick up in Courtenay for our move across the country. 2 days before our pick up date the Courtenay location called and said they don’t have our trailer and the nearest one was for pick up in Port McNeil and was not available for pick up on our requested date (closed on Saturdays). This resulted in us having to take time off of work, pay extra gas mileage of 6hrs to go pick up our reserved trailer. Uhaul did not provide us any compensation for loss of wage or mileage to pick up the trailer from a different location. On top of this, neither the uhaul location nor the 1-800 number could explain what our insurance covers that we bought during the online reservation and offered no help in finding the policy coverage. In fact, they both hadn’t even heard of the insurance package that is listed and sold during the uhaul reservation. I would never recommend anyone renting from uhaul if they actually want to have a secured reservation.
Haley S
Tara Roden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port McNeill, BC V0N2R0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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We dropped it off at the location before closing at 3:50 and no one was there so I called and someone messaged me but there were no instructions on what it was we were supposed to do. And I was a little nervous of dropping it off with no lock and the blankets inside I case someone vandalized it.
Lori Pno office only a parking lot had an issue with the app photos i will say that the price is better than the competition a few wrinkles but the rental worked out well!!!
Graham RVery friendly representative. Definitely tries to appease her customers.
John MAfter hours drop off so there was no contact with personnel.
JEFFREY C