I had made an original reservation at this placed, however my reservation was moved to 1520 NW Quimby st. When I went there I was given a dirty truck at less than a quarter tank of gas. After I requested another truck with more gas as several other trucks were parked. I was insulted by the person at the location and was multiple timed told to go F... myslef. After contacting U-haul I was sent to 2088 NW Vaughn st and had a totally different experience.
MEHRAN T
Security Public Storage Portland LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97209
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Customer Reviews
- 5.0 Average Customer Rating
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Near perfect experience. It turned out that the vehicle that their system recommended was too small. In the future I recommend asking a few more questions to better determine the size needed. E.g. Not all condos and 1 bedroom apartments are created equally. As I said, this was otherwise a really good experience. One of the best I have encountered in renting ANY sort of vehicle. I mean, I got credit for the extra 1/8 tank of gas I returned it with above what I got the truck with. How cool is this.?
ETHAN ETruck was clean, employees made it quick and simple to rent
ROGER BBoth attendants were helpful and made the paperwork as smooth and quick as possible.
CURTIS DThe U-Haul computer system crashed. The two customer service reps went all-out to make sure the rental went through. They called their main office, called other providers, called the computer specialists, and checked whether they could get the App working. They ultimately printed the contract the old-fashioned way, to get me going. Great service under tough conditions!
Janet K