Vehicle was not ready for pick up. Location is unstaffed. After completing the pick up procedure using the Uhaul mobile app, no lock box code was provided. I called Uhaul for support. The service rep was very helpful but was unable to reach local management. Eventually she was able obtain all the lockbox codes for the location. All lock boxes were empty. Eventually she was able to obtain the drop box code for the location. The key was in the drop box. An hour was lost to this process. Online reviews describe many customers having this exact problem at this location. This location should be shut down.
Yanira C
Duradox Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prospect Lefferts Gardens, NY 11225
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Customer Reviews
- 2.5 Average Customer Rating
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Key was not on the lockbox as directed by the app, pick up took 45 minutes and 3 calls. The pickup location is wrong and should be updated to Washington Ave not Flatbush Ave. Would not recommend this location frankly. Once key was received, the truck worked perfectly and returning it was easy.
Cecilia DUsing the app to check myself in was convenient, thank you
ADALGISA LIt was hard to open the lock.
Francis OThe worker is very nice superb person. Uhaul should provide parking area without it it’s almost impossible to return the trucks
Margaret V