The windshield was very dirty on the inside and the key drop box was hard to find
Daisy W
Main Ave 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Puyallup, WA 98372
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Customer Reviews
- 4.5 Average Customer Rating
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Poor service, dirty vehicle, attempted to charge me for a fuel charge after watching me fuel the vehicle upon drop off. Additionally, I was levied a cleaning fee. And, after disputing the changes, I was told I was to be banned from U-Haul for voicing my concerns. Mind you this is not the first time they have rented a vehicle that was not cleaned or topped off with fuel. The last time resulting in a vehicle that broke down and left me stranded. Instead of taking all of that into consideration, the attendant made every effort to make the return of the vehicle as difficult as possible.
JACOB HThe vehicle was dirty The vehicle did not have a Full Tank of gas. When I dropped off the vehicle after driving a total of 24 miles, I added fuel to replace what was used. I was told I was to pay a fuel charge in addition to what I already spent refueling the vehicle. This is not the first time I have had issues renting from this location. After being told I was to be banned from the location. Needless to say, I won’t return to this location. I am a fan of Uhaul and the services they provide.
JACOB HStop changing pickup and drop off locations. This was extremely frustrating that I had to drop off the truck and a location different that I had chosen.
ARON UThe person who assisted me at rental pic up time was excellent. The person at drop off time did not know to tell me I needed to check in on the app or online because it was after hours. He told me just put the key in the box, when in fact, I needed to check in online for ending mileage and conditional photos to be uploaded. I figured it out, but would've been good to have that direction from the evening staff member. Overall great experience, very nice vehicle.
Jessica R