My reservation was changed and I was unaware. I did get an email that I didn’t see because other communications were through text. After arriving at the first location we had to go to another location. Due to a reservation change it adede 45 minutes to an already tight time schedule. Although my reservation was made to be in person it was changed to self check in/out via an app without my knowledge.. It was confirmed by the phone agent that this was not what my reservation said. I purposely did all if the check in process online to make vehicle pickup quick and easy. The app required me to repeat much of the same information. This was not what I had planned and the process of adding an app and navigating self check in/out both times in the pouring rain not only added to my the length of time it took but added unwanted stress to an already difficult moving process. I specifically requested a furniture dolly and was given an appliance dolly without being given a choice. It was not helpful and unnecessary due to having already renting a regular dolly. This was a waste of money and not what I needed. Personnel at both sites visited were unfriendly, and not helpful. The person at the second location was downright rude. The agent on the phone was kind, helpful, and patient. No compensation for any of the mixup’s was offered or given. I will not be utilizing U haul fair any future needs.
Carolyn S
Trojan Storage Of Puyallup
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Puyallup, WA 98373
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Absolute worst experience, I rent frequently from Uhaul and this contract from Trojen was nothing but stressful and resulted in illegal unauthorized activity on my bank account from the company. There are other Uhaul dealers in the area that I’d strongly recommend you check out before deciding to book with this one. I’m not one to complain or write a public review but this one is terribly unprofessional and can’t keep their books straight.
ASHLEIGH DThe last Lady I talked to on the phone that changed my pickup place was tell me stuff that wasn't true like the truck was only good for 4 hours instead of 24. The young lady that help me where I picked up the car at Trojan Self Storage behind Costco was awesome she did a awesome job would recommend people going and getting there truck from her she is an awesome lady made the experience way better
MARC WQuick and friendly service
NATALIE GBest customer service ever
AJURU C