I ended up with 70$ worth of unexpected charges at the end of my trip with no explanation as to why in order to drop off. We were told that it would be free to drop it off at another location as long as we called the scheduling department at 800GOUHAUL. The woman on the phone allowed us to turn the uhaul in later that day. She told us it normally cost $40 extra however the system had no issue with pushing us to 6pm yesterday but told us her system processed our extension with no charge. We thanked her but ended up with that $70 charge. I HATE MY EXPERIENCE WITH UHAUL AND NEVER WANT TO CONDUCT BUSINESS WITH THEM EVER AGAIN. They have my name in the system as Cris Check; I have constantly told them my name is Chris Cheek. I deserve some money back or something due to my horrid experience.
Cris C
Tire Zone Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raeford, NC 28376
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- 4.0 Average Customer Rating
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Your receptionist or whatever she is referred to she’s extremely rude always has an attitude she does not know how to deal with the public and should not be in the position where she has to interact with people directly. She did not reassure my concerns about why I was charged extra. This is not my first rude interaction with her.
ERICA MCostumer services very poor.
Wilnilda CI love the truck plenty of space it had on dashboard tow /hauling it would not drive regular . But it got me n my furniture where I had to b praise God I would recommend u haul my next moved is back home l thank you for your service the young lady was very very helpful n nice to me she made my day as well . I was under some stress but it work out yes
ROSALYN JNothing, everything was excellent.
MARY H