I was threatened with stealing the truck and arrest when I did not return it at 8:30 a.m. I was informed by employees of Extreme Equipment I had ruined their day and put them out by having someone drive 40 minutes to get another truck for someone, when I didn't return the one I rented. To me that is poor management to rent it before it is returned without inspecting the truck, to make sure it is rentable. I had overslept due to cleaning out 6 storage units the day before. I paid around 68.00 when it was rented, and when they ran my card a second time, it was declined due to being locked. I was informed to "get to unloading" the truck and get it back to them and bring another card. I told them I had cash, and was informed they do not take cash when renting the uhaul equipment. When I tried to explain the "issue" they were having with the card on file, I was told it wasn't their problem, that I had ruined their, and other people's day. So I, a 57 year old woman on BP meds and my 50 year old sister with muscle issues did not wait for help to arrive, due to threat of arrest for stealing a truck, and fraud, because my card declined, unloaded the truck in 90+ degree weather, and then got my card issue taken care of. Upon returning the truck, my card (same card) was charged $305.00 for miles and fees, with the total rental $372. On the upside, they did not charge me Friday mileage rates and it was one of the best trucks I had ever driven. I highly recommend the TT3059E truck. Smooth ride and for $80.71 in fuel, I put over 300 miles on it.
KIMBERLY S
Xtreme Equipment Sales And Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rainsville, AL 35986
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Customer Reviews
- 4.0 Average Customer Rating
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Drop off was while the location was closed
SHAWN DExplain in more detail the sign-in process.
Steven DEverything went well. My first reservation didn't go through due to website issues but as soon as it was back up everything went fine.
Sarah WIt wasn’t the location, it was the scheduler that messed up. I have filled a complaint and I expect feedback
ERIC F