For a first time user it was extremely challenging doing it with the app during non business hours. The people assisting were very patient and professional it was being out at 5:00 am in the rain with no shelter or counter to take pictures of my drivers license was difficult and frustrating. Also the info on the U-Haul truck did not match the reservation. It took me an hour to resolve everything and I had to undo the original reservation to make a new one for everything to go through. I ended up with a new rental time of 5:30am and was just able to make it back by about 11:30. Someone was already there waiting for the truck. I don’t think I will do it this way again. On the positive side I liked that the location was convenient to walk to but they should have shelter for those who walk to the site to pick up if there is inclement weather conditions. I rated I would recommend location for convenience.
Colleen E
On The Move Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hackensack, NJ 07601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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First time users could end up being a extensive process. The rental van was not even there due to the prior customer having delays from her challenges with Uhaul. It took me 1 hour extra to navigate getting the Van. The app did not work properly at all. I had to call customer support on pick up and Return.
Kia B