there is virtually nowhere to park here, its just a gas station. just a bunch of red curbs marked FIRE LANE NO PARKING and the app gives zero indication where to park. thankfully the gas station attendant was as helpful as he was able to be given the circumstances
KYLE L
Murieta Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Murieta, CA 95683
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The self check out didn't work so I was lucky there was someone that could help. I tried calling twice the day before and only got voicemail and no call back. The check out process didn't let me continue unless I clicked that everything was good on the truck, when it wasn't. The truck had over 145,000 miles on it and the brakes did not work well and when I used the brakes the engine would not turn over. It was very uncomfortable driving it with the fear it would break down. I literally had to run a red light due to the brakes not working properly.
Jill OIt was good; wish I had known that this location is 100% self serve. Had a very difficult time extracting key from lock box as key fob was stuck in door slot so it did not open all the way to get key out. Luckily the clerk from the KwikStop had come outside to help a customer with the ice box and he was able to move the key fob that was not allowing lock box door slot to open and extracted the key for me.
Kelly PIt's a circle K store and shell gas station. It's Not a uhaul store. So I had no customer service. Had to scan a QR code. The employee wouldn't even signed my invoice that I dropped it off. Some could back up and and hitch up the trailer. If I would have known this wasn't an actual uhaul store. I would have never chose this location
JOHN DAsking if the customer has rented through such a process/location before and PROVIDING INSTRUCTIONS in advance of their pickup if they haven’t would have been helpful. We didn’t know about this remote process working through a lockbox and taking photos inside and outside of the vehicle. So the pickup was unnecessarily confusing. We also didn’t know that a photo of the odometer and gas gauge was needed at drop off. We only used about 1/8 tank of gas and were hit with a $30 gas charge because we didn’t know about/complete that step. Not sure we’ll do this again!
Patrick M