I did self pickup. Retrieving the key took over ten minutes as the padlock used was rusty and nearly impossible to use. The driver’s side mirror needed tightening. The mirror bounced out of position too easily. Overall, though, a very positive experience. Thanks.
Kevin T
Razorbak Outdoors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reading, MI 49274
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had a reservation 2 weeks ahead of our move date and they still did not ensure to keep or get the correct vehicle and equipment to the pickup location, so we had to drive an hour and a half out of our way to get the vehicle. Employees on the phone were helpful and nice trying to make up for that. At the drop off business there is neither phone service nor wifi to be able to check in the equipment ourself online and they closed earlier than online said they would. So I was unable to check in the equipment (even though we were also returning it a day early because the business showed as being closed on Sundays as well). So we get screwed out of the check out fee because the business isn't placed well or fair to its customers, and just wants to get as much out of us money-wise without doing any actually reservation maintenance themselves. (I will be copying and pasting this review to both uhaul business Google reviews as well).
JOSHUA HRental person claims I damaged the truck and charged me an extra $247.91. Damage report is not even correctly filled out, no photos, I did NOT damage this vehicle!
Lauren SNo cell signal to be able to self serve check in. The location was closed for a holiday, so was unable to speak with anyone.
Amanda SLock was stuck.
Kelly D