Only one parking spot available for this location (parking spots are indicated by unit number). Very difficult to fit a big truck into a parking spot meant for a passenger vehicle. No U-Haul sign on the door at all; no indication where to drop keys. Luckily, when we called the phone number on the door (about 9 PM), it was answered and the person gave some advice. Online app would not accept any of the pictures I tried to upload - tried for a half hour to submit pictures and nothing worked, so eventually just gave up. I was very disappointed we had to return it to this unknown location - it's much easier to return it to a proper U-Haul location with lots of parking and a marked office.
Angela H
Feida Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V7A4V3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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so good👍🏻
Jing Sthis location was AWFUL. It was dark and very difficult to navigate. There was not enough parking in front of unit. There were NO Uhaul instructions on the door. there was no Uhaul drop box. The only reason we figured we were in the right place was because there was another truck parked in front. I called the phone number on the door and the person I spoke to was friendly enough and told me to text her photos, etc and then never replied to me or assisted further. This was the absolute worst experience. I would never use this drop off again.
Kevin MThe process of the self check in was super complicated and there was no dolly in the uhaul despite being ordered - I went into the building as advised and asked about it. They were incredibly rude and so I had to call Uhaul and go to another location to pick up the dolly.
Jessica SThis was not my first or second choice of pick up location. When I went to the first pick up location (SE Marine Drive), the truck was not ready, I had moving helping coming at 7am and I needed the truck at 6am, I called the night before and they confirmed the truck would be available. I had to transfer to this location to get a truck, but because of the delay, I was charged another hour for moving help when it wouldn't have been needed.
Kody V