I originally reserved a truck at a different location, but was asked by UHaul to pick up the truck here instead. Picking up at this location was a bit of a nightmare. We were delayed in our pick-up for other reasons, which meant we arrived after their 3 PM closing time. They have 24/7 pick-up, but no directions were given to us on how to access it, and there was no readable signage on the door. I had to call their number and speak to someone through a muffled phone I could barely hear. Eventually, we figured out that we had to walk all the way around the building to the back to a lock box, on which the lock was on backwards and it took us several tries to open it to get the truck key. Our truck itself was fine, but none of the other equipment I ordered (and paid for) was present (i.e. dolly, furniture pads, mattress cover, etc). We had to go back to the original location, where the lovely staff sorted it out for us. This location was unable to help, especially considering it was after hours. They offered no explanation except to "call UHaul", who offered no help except to refund me (when I still needed the equipment to move!).
ASHLEY T
Feida Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V7A4V3
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Customer Reviews
- 2.5 Average Customer Rating
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Key was in wrong lockbox. I needed to call them and luckily someone picked up outside of business hours to tell me the right password.
Troy CEnsure that the orders connected to one another. My initial order, which was not a U-Haul Truck Share 24/7® reservation, was never connected or changed correctly when it was changed to a U-Haul Truck Share 24/7® reservation. Therefore, when I logged in to pick up the truck, the system showed no order on file.
Darrell KNot easy to understand how to drop off after hours.
JOAO LOnly one parking spot available for this location (parking spots are indicated by unit number). Very difficult to fit a big truck into a parking spot meant for a passenger vehicle. No U-Haul sign on the door at all; no indication where to drop keys. Luckily, when we called the phone number on the door (about 9 PM), it was answered and the person gave some advice. Online app would not accept any of the pictures I tried to upload - tried for a half hour to submit pictures and nothing worked, so eventually just gave up. I was very disappointed we had to return it to this unknown location - it's much easier to return it to a proper U-Haul location with lots of parking and a marked office.
Angela H