Except for discrepancy on first location it was not bad experience.RICHARD A.
Moving Truck Rental in Richmond, TX at Move It Storage Richmond
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Richmond, TX 77406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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UHaul Reservation system was down Friday Evening through Early Monday MorningRobert M.
Customer service. Scheduled to pick up trailer at 9:00am. Arrived and no one in office. Manager came from behind building and said employee should be there in ten to fifteen minutes. Had to wait. When we returned trailer, no one was at the office. We left trailer beside building and took pictures. When I called office on Monday manager said employee was on premises, just not in office. Kit a way to run a business if no one is there to help customer.TIMOTHY M.
Returned it 2 hours late and charged a full day. There needs to be a reasonable proration of the day rate in future.JESSE P.
Can't think of a thing, I was out of there quickly.Richard H.
We booked a furniture dolly with our reservation. Come to find out when we picked up the rental they didn't have any because of that my family had to heavy lifting. Better communication would have avoid that issue.ATHAR S.
This guy has a big attitude problem which he retaliates on clients. Replace him for better customer service.EDGAR R.
A rude employee living in Fear Of COVID!ALFREDO P.
Good Job by clerkMARCUS M.
Do not tell your customers that they can keep the van an extra 2 days at "no charge" because your scheduled return time is after closing on a Saturday and you're not open on Sundays. I was told since I wasn't due to return the van until 3:15 pm on Saturday and since you would be closed until Monday, as long as I had it returned before Monday morning. Then when I returned it, I was charged for the extra 2 days (even though technically it was only 1 extra day). I feel that I should be reimbursed since I was told incorrectly. Otherwise I would not have kept the van the extra time .WENDY O.
Nothing! Everything went with my trailer rental. No surprises. The equipment worked as designed.Robert S.
Customer service is below average.derrell J.
Employees personal skills are awful, felt as though we were interrupting him.brian B.
Dropped off after hours.Phillip R.
Amber !!!!!'excellent customer service love that lady ðŸ‘ðŸ‘ðŸ‘ðŸ‘Bertrando D.
They were very nice and friendly. I would have no problem recommending them to others.shane R.
Replace the Truck with a newer model. The one I drove had 137k miles on it and it beat me half to death. I seriously think this truck caused injury to my shoulders with the amount of bouncing the truck did. You could not use the mirrors because the truck was bouncing so hard. Once weight was added, it was about 30% better but still beat the heck out of you!!! Was not happy with the Truck, however the facility was nice and clean. The young lady who helped me was awesome! Was not too happy about having to pay 4 times the amount on gas because I returned it more than half full, but I did not want to spend another second in that truck!Timothy T.
Truck was not running properly and A/C went out 10 minutes into trip. Customer service said NO partial refund because did not stop on side of road and call. What a joke! I have used uhaul for over 35 years. NEVER AGAIN!KEVIN B.
It was a great and painless experience. The location was 3 miles down the road. Pick-up and Drop-off were easy and quick. Thank you!Sandra C.
The rep was efficient and the process seamless.catherina B.
Very little room. Super small.Kevin D.
Thought price was high for one day dolly rentalRobert M.
I have rented from this location several times. Always a very pleasant experience.MICHELLE V.
Nothing, they were friendly professional and and helpful.Lisa M.