Moving Truck Rental in Richmond, VA at U-Haul Moving & Storage at Dupont

2595 reviews

5210 Jefferson Davis Hwy   Richmond, VA 23234
(North Chesterfield)

(804) 275-9488

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 275-9488

5210 Jefferson Davis Hwy
Richmond, VA 23234
(North Chesterfield)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Richmond, VA 23234

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

2595 reviews

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Write a review
Rating:
2.0

Hire/train people that are professional when it comes to working with the consumer. Upon arriving at this location for pick-up of a trailer that already had a reservation set, I still ended up waiting almost an hour due to the manager being on the phone answering multiple calls from the desk, being on his cell phone, and moving with little to no concern about the customer(s) waiting.

Brian R. 
Rating:
5.0

More staff girlfriend peak times

Wilma H. 
Rating:
1.0

BE MORE PROFESSIONAL WHEN ADDRESSING CUSTOMER NEEDS; ENSURE THE MANAGEMENT ASPECT OF ALL PROCEDURES ARE COMPLETED PRIOR TO REACHING OUT TO CUSTOMER ADVISING VEHICLE HAD NOT BEEN RETURNED; RE-EVALUATE CUSTOMER SERVICE APPROACH

CELENA S. 
Rating:
2.0

Only one person working at register and outside setting vehicles up. It made waiting in line way too long. I spent way too long waiting in line to just rent a van.

Steven K. 
Rating:
2.0

It took me almost 4 hours. No where to sit. One issue after another. The manager was great but the experience was awful and cost me money. I had people waiting to load the trailer that took so long.

ALBERT G. 
Rating:
4.0

Great Job by the manager and the young man named Thomas. I do not know how long Thomas has been there but he should be considered for a management track, otherwise you will probably lose him to another firm. Good Job folks.

GARY M. 
Rating:
3.0

Need more workers at the register.

Dakar F. 
Rating:
5.0

Thomas was very helpful. Nothing but great things to say about him. Give him a raise. I mean that.

Luis D. 
Rating:
5.0

Yes I would like to compliment the young man Tommie that works there. I believe that is his name, the young man that checked me in. He was so polite, and hard working... if he isn't then he should be on the Managers Track. Great job overall, 5 Stars isn't enough.. Let's do 5+!!

Gary M. 
Rating:
5.0

Milton was great in helping us get setup with the trailer. He spent a lot of time in repairing our wiring that had been burnt out due to running in the the exhaust. He is a great man!

Matthew S. 
Rating:
1.0

It's so much to even explain! Absolutely worst experience yet with a company!!!!

Allyson Taylor G. 
Rating:
3.0

U-haul was unable to accomate me 77 yr old father who drove my truck to help me move no step stool to help him in I myself had to use my back as leverare to push him up high enough to get into drivtge truck and my refund money has yet to be returned very unsatisfied

Sherry O. 
Rating:
5.0

I have no other suggestions for improvement the staff there was very helpful I actually got stranded after dropping off the U-Haul truck cuz I couldn't get a lyft or Uber to pick me up from that location and one of the representatives actually tried to help me get a ride back home

Shaketha B. 
Rating:
1.0

More employees better customer service

Princess S. 
Rating:
1.0

Got there before my schedule pick up waiting in line for over 30 mins I didn't know that the hand carts where not already in truck so I called the store once I got home and realized it he said I would not be charged the $10. So when I dropped off the truck I said something to him again he said I would not be charged but I still was charged the $10

Marie H. 
Rating:
5.0

Nothing

Gary V. 
Rating:
5.0

I would like to take this time to commend the young man name Milton Akoi who was very professional let me say this I came in at 8 AM to pick up truck he was by his self and the line was out the door when I came back to return the vehicle the line was out the door and he was by his self I commend him on his professional attitude his professional service and his time to make sure everybody was taken care of in a proper manner and he had patients due to the fact he was the only one there all day so with his good work ethics I think U-Haul company should give him a raise and commend him for his work people was frustrated because of the long line and him being by his self but he still did a awesome job explaining and making sure your needs was met. I understand workers did not show up but even the next day when I came in for Storage he performed the same way and the line was out the door so like I said good job U-Haul representative good job people need to understand everybody is doing a lot of moving and renting and storing but like I said he was just one person good job good work ethics young man “Milton Akoi”

Pacynthia G. 
Rating:
1.0

You need to have more than one employee working...took me almost 45 minutes to simply have someone check me in to get a simple utility trailer. AND, I accidently left one simple plastic crate in the tailer upon dropoff and got charged an add'l $15 for cleaning, that's ridiculous.

DMARK W. 
Rating:
3.0

The customer service could have been better. The first truck they rented me had a flat tire. It took an hour and a half to switch in the computer and get another truck. Was completely ignored by the attendant when returning truck.

THOMASALLAN L. 
Rating:
1.0

I was accused of leaving a lock on Unit#325 per two telephone calls on 3/27/21 at 5:50 and 5:57 p.m. After the second phone call, I left out my home to go down to U-Haul to show him that I did NOT leave a lock on the unit! The employee was looking at the wrong unit!!!! I am a 100% disabled veteran who takes pride in being honest. The employee basically was calling me a liar! When I arrived, he was ready to cut the lock off another unit which he thought was Unit #325. The employee was looking at another unit!! What kind of company are you running?! I am totally disappointed at this experience. You need to hire people who know how to read numbers!

VINCENTMAURICE L. 
Rating:
3.0

No computer registration glitches to delay check in. Took us 45 minutes.

Lewis A. 
Rating:
5.0

I've had to wait in line other times simply because there was only 1 person behind the register and a line but this time I was the only customer on pick up and drop off. Nothing needed to improve this time but other times, Milton could use some help so please have 2 people behind the registers as it drastically speeds things up.

Robert H. 
Rating:
4.0

Great hassle free service my only complaint which isn't really a complaint is the wait time it took a little longer to be helped but it's not a big deal! I would recommend renting from this location

Tyeesha C. 
Rating:
5.0

Milton at the facility on Jefferson Davis Hwy was awesome. I'm in the process of moving from PA to VA and I am using a variety of U-Haul vehicles. U-Haul has been an amazing asset for this mega-move. From phone-centers, to U-Haul staff... top notch customer service.

Linda P. 
Rating:
5.0

The person that assisted me, Milton, was very professional, courteous, and very helpful. I was impressed with his service. I would definitely use this specific rental location again.

Melissa H. 
No reviews have been submitted for this location.

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