I was supposed to get the trailer at El Camino Avenue, near my house. I was told I would get a phone call the night before by 5 PM, but I never got a phone call at all! When I got to the U-Haul on El Camino, they said they didn’t even have me in the system much less have my trailer. I showed them the confirmation on the app that I had and then they looked it up and said oh you’re supposed to pick this up in Rio Linda!” Nobody had ever told me that so I had to drive 6 miles out of my way, and then another 6 miles to return home with the trailer. Then the real end of people looked it up and said that “according to our records, you’re taking the trailer to Ontario, California. I said no, I’m not. I’m going up north to Montague. The clerk changed it in the system and I really think I should have been told where I could pick up the trailer in advance if they didn’t have it at El Camino. Other than that, it went well and the Montague drop off was very easy.
STEVEN A
Hi Tech Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rio Linda, CA 95673
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Excellent experience! The staff were very nice and caring. We will totally use uhaul again. Thank you!
Mary BVery friendly and quick. I was in and out fast.
RUSSELL BGreat job 👍
DONALD LThe gentleman who I believe started with R. Sorry I forgot but not his great customer service. Made my whole experience renting with U-haul the best. The ease and worry free experience was worth it. Will let my friends know if they ever need to rent.
LISA C