U-Haul should evaluate their road assistance. It is unbelievable to me that a rental company that focuses on do it yourself moving has no spare tires for any trailer or truck. If U-Haul is concerned about liability, they should be more concerned about leaving people on the side of the road in the middle of nowhere. We were lucky we had service. But our experience with road side assistance was horrible. Our one hour help never showed. We had to contact U-Haul again while still in a bad location on the side of the road. After 3 hours we finally got help. Terrible experience with the U-Haul app and 1 800 number. Luckily no one was injured or vehicle collisions happened. What is even more upsetting is I have the training and the tools to perform this and other work myself. I was not given the authorization or opportunity perform this work. So it seems U-Haul is more concerned about their equipment than customers safety.
John S
San Antonio RV And Boat Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rio Medina, TX 78066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Clean quite great customer service. Would recommend my daughter if she were moving across country.
NICHOLAS OI have used this location several times. The manager Kerri has helped me both times. She is very professional and friendly. This location is super clean and organized. It is a ways out but have a good inventory of trailers and has what I need. Thank you for what you do. Thanks again.
Jose ZOwner was wonderful!
JAMES SAbsolutely nothing. The experience was fantastic. The lady at this location went above and beyond from the first time I inquired 4 months ago to the day I finally picked up the vehicle I needed. Courteous, professional and knowledgeable.
GEORGE S