Overall excellent service.
Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave
Moving to or from Rochester, NY 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.
Cargo vans and pickup truck rentals in Rochester, NY
U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The lady behind the counter was very patient with another customer that was confused. The customer service was great. I was very impressed.
Customer service could be improved significantly.
Truck was due back at 7 pm. Arrived 15 minutes late. Couldnt get through on your site to return the truck. You took $150.00 up front then the next day charged me $43.00 extra!
furniture blankets weren't included and I was charged for them.
Things were fine for me
When reserving a specific piece of equipment dont allow the customer to select it at a location it isnt and then tell them there isnt a credit for the extra mileage that U-Haul added on.
Employees are very rude and unprofessional. I needed help and she made me feel like I was stupid instead of helping me I had to figure self check in out on my own
The person I worked with for pickup was knowledgeable, efficient, and made sure everything went smoothly. Kudos to her for her hard work!
Customer service needs improvement!
The debit card machine wasn't working, one other time the WiFi down. the clerks are not welcoming. Just not a good place for interacting with clerks, looks poorly on U-HAUL
The truck was in need of repair. (Driver's side door lock didn't work.) the employee that gave me the key knew that but waited for me to fight with it fir a while before telling me.
I have rented from Uhaul w/o incident for decades and always perceived it to be an honest company . Yesterday while going through the rental process the agent asked me " about what time , do you think you will have the truck back ? " .... I gave him a rough guesstimate " I would say probably AROUND 4 pm ." ... I was operating under the assumption that I had until the end of business hrs or 7 pm . At no time did the agent suggest , insinuate or even mention , that the rental must be back by 4 , or I would charged a late fee . I did my move , over filled it with gas and pulled in to the parking lot at 4:35 pm . Please note that there were several other 10 ft box trucks sitting in the lot , so this was not an issue of rerental . Upon check out , I was told my charge was 86 dollars ??? Excuse me ??? Truck was 20 $ and 80. cents a mile for 16 miles ... how does that get to 86 dollars . I did not argue . I am stunned and speechless at the blatant policy of deliberately fleecing an honest repeat customer . There can be no other explanation for this other than they rip off many customers this way . I have contacted the customer service # to file a complaint and request an amendment to my charge . I will also be contacting MC to challenge the charge and file a fraud claim . I expect immediate action in terms of this situation . As you know Uhaul is not the only company providing this service ...
The app it makes it impossible to return truck with the app
Interaction with your on-line pick-up and drop-of platform sucked both when picking up and dropping off. System crashed when uploading pictures required to move forward with the process. This was the most frustrating part as I needed to wait for the store to open and have the attendant help with the process manually. Manual process went smooth in both applications.
Milage rates expensive
The Lake ave area is not a safe area and I had to go there because I needed the van and that area has one for me otherwise I would have gone to another location.
Give the representative more help.
The heavy set black guy was very nice and professional with his job
Keep up the great customer service.
I tried to turn in my vehicle over my mobile device and it would not accept the information while I was at the location
Let them know that if they reserved it online that when they get to the location that they have to do more steps online to that took me an half an hour the worst experience ever. Just to many steps. Would rather for the cashier to do it.
The representative need be more communicative with the client. I said that because the one I talk no said good morning and I ask one question and no answer me, the only he do is move the head and that it.