U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

jamie g. on 5/29/2016
Rating: 5 out of 5 stars

The manager was awesome .....she was very friendly, went above & beyond to help, and knew her stuff! She worked very hard, and deserves a raise! I had an excellent experience because of her and her friendly personality, thank you!

thomas b. on 5/24/2016
Rating: 3 out of 5 stars

Everything was great with one exception. I feel there needs to be another employee to assisting customers just in case there's an old lady having a hard time at the register. I feel I was at the site and hour longer than anyone would need to. Other than that. The service was exceptional

matthew s. on 5/24/2016
Rating: 3 out of 5 stars

have a back up plan, that if slow days become busy someone will be on stand by. Other than that your staff has always done a very good job.

jackie g. on 5/22/2016
Rating: 5 out of 5 stars

more staff is all. manager was more than helpful with the process.

Anna K. on 5/19/2016
Rating: 3 out of 5 stars

Not being able to park in the lot is a bit inconvenient but there's a side street. Maybe just tell people that right away instead of making them ask and guess.

Daniel S. on 5/18/2016
Rating: 5 out of 5 stars

Just keep doing the same excellent work.

April S. on 5/17/2016
Rating: 4 out of 5 stars

The lady that took care of me was very nice respectful and professional.

JAMES P. on 5/16/2016
Rating: 5 out of 5 stars

Nothing

ladaisia h. on 5/14/2016
Rating: 4 out of 5 stars

Never change someone rental. Some people choose certain UHAUL size because they feel comfortable.

Christine M. on 5/14/2016
Rating: 4 out of 5 stars

Service was friendly, location was well-maintained, equipment very clean. Had to rent with cash, would be good if associates made customers better aware of cash deposit/rental policies. I believe the misinformed salesperson was on the 800 line, not local. I had to rent an panel truck when I only needed a pickup, but because of leasing regulations I could not have the pickup since I do not do business with a debit/credit card. It was an inconvenience and more gas expense than budgeted for. Local agency was very accommodating and kind, however.

Shawn M. on 5/12/2016
Rating: 5 out of 5 stars

The location is always clean and inviting!! Great associates

SHANE H. on 5/10/2016
Rating: 2 out of 5 stars

The place needs more employees, an old gentlemen was doing everything, the wait isn't worth coming back, the customers are rude and disrespectful to the employee that was alone.

David F. on 5/9/2016
Rating: 2 out of 5 stars

Reservation was for 10:00, and I did not get waited on until 11:00. The truck I had reserved was "missing," so I was given a smaller truck. I was still charged for the larger truck.

Sandra L. on 5/9/2016
Rating: 3 out of 5 stars

It was centrally located. Traffic in the city was difficult but it was easy to locate.

Ancelin Q. on 5/8/2016
Rating: 4 out of 5 stars

The manager at the location and Ted (tedana) were doing a great job despite difficulty that day. The computer system had went down and there were a few customers in there being ridiculous about it. Computers failing aren't their fault and they did a great job despite that.

Ashley W. on 5/8/2016
Rating: 2 out of 5 stars

Way too busy and disorganized. Third location that U-Haul sent me to.

TARA V. on 5/7/2016
Rating: 4 out of 5 stars

Both employees were polite and friendly

Mary Jae P. on 5/7/2016
Rating: 5 out of 5 stars

All of the staff, from the friendly and helpful General Manager, (forgot her name), to other customer service staff made the rental experience seamless and hassle-free. They are an awesome team!!

Elizabeth C. on 5/6/2016
Rating: 1 out of 5 stars

I had a reservation but it still took 45 mins to get my truck because there was one employee. The truck smelled horrible and I felt unsafe. Would not recommend to anyone.

Paolo C. on 5/1/2016
Rating: 1 out of 5 stars

What I thought would be a total satisfaction experience was ruined by the associates at this location. Both people that took care of me were rude, unprofessional, and gave me a real hard time during a simple return of my rental. First, the lady, Ms. Tedane Wibberly, try to charge me for gas telling the tank was not full enough. When I asked her to let me take a look at the gage, she said "oh wow. the needle went up. You are fine." I honestly felt she was taking me for a ride. She could not check me out remotely on the lot with her phone because I was a one-way rental. When we entered the store to see another clerk, she made the comment "we don't read minds here", referring to the fact I had not let her know my rental was one-way from the get go. Then, there is Mr. Maur Ashford. He is the clerk that took over. When he could not find me in his local system, he again made a comment along the lines of "how am I supposed to know you were a one way rental". I had actually told him I was when I gave him my papers. He became argumentative and went on and on about me not letting him know. I tried to come him down about perhaps he did not hear me, or misunderstood my accent. He went on and on, including insinuating I was being racist and referencing old times versus new times. His ranting continue speaking to his peer associate as if I was not even there. I asked for his name and he barely show me his name tag. I took his name and the name of the lady on my own. I also picked up a business card for the manager. I will be calling her and the president of the franchise tomorrow. Neither one was there. I assure you I was calm and as polite and nice to all of these fellows. I don't intend for them to be in trouble of any kind, nor I want any apologies or compensation of any kinds from U-haul. I run businesses and stress customer service at all levels. I spend tons of money and time training my people to be kinds and professional with clients. I expect that from any business I consume from. I am not racists or prejudist against any human being and treat people with respect regardless of the color of skin, creed, or gender. What a world of extremes I experienced with your franchises. All I hope is that this feedback is given to them so they can improve, including the training of their people. Thanks.

rose s. on 5/1/2016
Rating: 3 out of 5 stars

Staff were very friendly and everything went smoothly. Had no trouble with the equipment.

Debbie B. on 4/30/2016
Rating: 4 out of 5 stars

Ms. Sentara is awesome. I have rented From her. Twice and both times were great. And her new trainee is on point also. Thanks for having such positive and pleasant people to work for your business.

Rose S. on 4/17/2016
Rating: 5 out of 5 stars

We have a great experience with your equipment...was very clean and well maintain...thanks U-haul Lake Ave. location and your employees...att: Rose

ERIC F. on 4/16/2016
Rating: 2 out of 5 stars

The woman working at the front desk was extremely rude. Based solely on her attitude alone I would never recommend u haul to anyone or use this rental company again.

desha h. on 4/13/2016
Rating: 5 out of 5 stars

Very professional and quick