U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Features  

  • Free towing inspection
  • 24 hour dropoff

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Alexandria R. on 10/1/2016
Rating: 1 out of 5 stars

Customer service was horrible . employees were extremely rude .

Eric P. on 10/1/2016
Rating: 1 out of 5 stars

Terrible service. Ordered a truck for 24 hours. When picking it up was told I only got it till 4. After repeatingly showing that I had the truck for that long I was threatened and told I would be charged an outrageous amount if I didn't return truck in time. Then when returning on time it took over an hour to check me in for the return. I had to rush to move my whole home to our new one and then when returning on time I was screwed out of 2 hours of my time that I needed to move. Location was understaffed and had two people running it that didn't know what to do. All in all I will never use u Haul again after this. The facility was a mess they staff was a mess and the trucks were a mess.

ROY A. on 9/30/2016
Rating: 4 out of 5 stars

Everything is in place wonderful customer ship I would recommend your company to another customer thank you

Florence G. on 9/29/2016
Rating: 4 out of 5 stars

Where is my receipt? I can't find how much was charged to my credit card. Florence Greene

Diane P. on 9/29/2016
Rating: 5 out of 5 stars

A most pleasurable experience!

Evelyn R. on 9/27/2016
Rating: 1 out of 5 stars

Manager was dressed like she rolled out of bed and swore during conversation with me during pickup. When I returned vehicle, employee was upset when I told him he noted my return mileage incorrectly. Was upset he had to walk back to truck to see I was correct. And my truck kept locking the steering wheel so I couldn't start it: had to call uhual assist to walk me through the process to get the truck started. Over all crappy experience. I've rented from here before last year and there were no issues at all.

kevin h. on 9/26/2016
Rating: 3 out of 5 stars

Trailer worked great. Staff was well trained.

LOUIS A. on 9/25/2016
Rating: 4 out of 5 stars

Move this store to a larger location. The lot was full of U-Haul trucks; so much so that some of the trucks were blocked into place. And I had to park my own vehicle on the side street next to the lot while I was using the rented truck. It must be very difficult for your employees. In spite of crowded lot; the staff did an excellent job of managing it. I really do not have any complaints about how they served me. They were very helpful and competent. But I think it would be better for your business and easier for your employees if you had more room for all your rental vehicles and customer owned vehicles.

KENNETH s. on 9/19/2016
Rating: 4 out of 5 stars

Very pleased with my experience. Especially want to thank the young woman behind the desk who helped me. She was extremely pleasant and easy to deal with. Ken

ALMA O. on 9/14/2016
Rating: 3 out of 5 stars

When I got the truck in the morning, a woman was there. She seemed to have worked there for a while (seemed to have memorized the rules), but was kind of rude. There was no nice greeting, she snapped at me more than once when I would try to ask a question. Tried to argue with me about the timing of the rental. Like I said, she seemed knowledgable about the job, but her people skills are at ZERO! The young man in the afternoon was a bit better, not overly friendly, but nicer. Please train your people to provide a good customer service!

Carlos A. on 9/11/2016
Rating: 3 out of 5 stars

It's not the location. The vehicle died on us and had to call for roadside assistance. Never again will I rent. Penske will be used next time.

Amanda M. on 9/11/2016
Rating: 5 out of 5 stars

The woman who got our equipment ready was very polite and helpful.

Elvirita S. on 9/10/2016
Rating: 5 out of 5 stars

I like it the services is good People who work there very polite

Terria T. on 9/10/2016
Rating: 1 out of 5 stars

There is no space for customers to park when they come in for service and the customer service upon arrival was very poor. The store manager was very rude and short. When returning the vehicle her attitude was much improved. As soon as I got the van the oil change light came on. The inside of the van was clean was is the only positive.

JOSLIN M. on 9/7/2016
Rating: 1 out of 5 stars

Have the U-Haul they asked for and also don't switch location without speaking to the person who had reserved it last but not least the customer service skills were very poor the rep was rude obnoxious and also overcharged me so I would never send anyone to your location

mark h. on 9/6/2016
Rating: 5 out of 5 stars

No improvements needed this time

Brad C. on 9/1/2016
Rating: 3 out of 5 stars

the wait was about 45 minutes but than again it was a line so it was expected.

Ana G. on 8/31/2016
Rating: 1 out of 5 stars

The representatives were extremely rude and disinterested in their work. Fire the current staff and hire better people!

chloe s. on 8/30/2016
Rating: 5 out of 5 stars

Fast and Friendly Service.

RICHARD L. on 8/30/2016
Rating: 3 out of 5 stars

actually,i had made a reservation at budget truck rental but when I got there they had no trucks and could care less about finding one for me.the U-Haul dealer was right down the street,i walked in 10 minutes later I was driving out with a truck.the staff was friendly and very efficient,

XIZI W. on 8/30/2016
Rating: 5 out of 5 stars

Two movers did a really good job! Very professional and efficient!

JOESPH E. on 8/30/2016
Rating: 4 out of 5 stars

None needed. Everyone was courteous and professional. I had reserves a truck from your competitor down the street, when I arrived (I live 200 miles away) they did not have a truck. I pulled into your location and was out, with a truck, in 20 minutes. It was nothing short of amazing.

JEAN R. on 8/28/2016
Rating: 2 out of 5 stars

The front desk attendant did not greet me she just said the other employee would come help after a few minutes she decided to get me checked in. She rambled off the terms so quick I barely understood what she said. The employee who did the walk around was nice but could simplify his walk around more .

Victoria V. on 8/28/2016
Rating: 5 out of 5 stars

It was very convenient

Stan C. on 8/27/2016
Rating: 5 out of 5 stars

Great experience. Knowledgeable and efficient staff. We have always used Budget in the past and will always use Uhaul from now on so much cheaper and better trucks.