Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

3808 reviews

120 Lake Ave   Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

(585) 254-1677

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 254-1677

120 Lake Ave
Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location
Truck Rentals

One-Way and In-Town Local Rentals in Rochester, NY 14608

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

3808 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Service was over and above what I expected

ROBERT F P. 
Rating:
2.0

The lady was very curt and rude. She charged us for the truck after we already paid online causing us to incur overdraft charges. When I said we already paid, she said we were only being billed for the taxes and that didn't happen. We tried to call into customer service but was told the wait was 30 minutes and then were disconnected. The drop of location said they couldn't help because they were not the original point of sale. I have never had this issue with Uhaul in the past and am very disappointed

Julie H. 
Rating:
2.0

You guys need better customer service in that location!!

AHMEDGAMIL MIHD A. 
Rating:
4.0

Always great service

Lillie J. 
Rating:
5.0

Everything good.

ELVIRITA S. 
Rating:
3.0

I had a very frustrating experience with the online/mobile pick up and drop off. Neither mobile pick up or drop off worked for me (and I'm a social media manager for a job - I'm very comfortable with technology). I tried everything and it didn't work. It was so frustrating, I'm considering using a different company next time.

Maria C. 
Rating:
5.0

All was well.

RODERICKL T. 
Rating:
5.0

Can you please try fix the treasure hunt you have to go on when dropping off after hours. It took me 5 mins and thank goodness the worker hadn't left just yet to find the barcode on the door. Then after all that took me another 5 mins to find where to drop the key. Where you have the barcode it's so dark there I didn't see the worker standing there. Overall everything else was good. Just maybe in the future explain to the customer before they leave or even on the check in after hours app explain where to find these things.

SHERYLJ C. 
Rating:
4.0

I had reserved two dollies and there was only one in the truck. I did mobile pickup and didn't have time to wait for the location to open to get the second one I had reserved. When I created the order, it said the dollies would be in the truck.

Brianna B. 
Rating:
4.0

Inside customer service horrible attitude

Yolanda L. 
Rating:
3.0

Everything was good overall besides the customer service. I'm.not sure if the lady was having a bad day but she wasn't friendly at all..When you have a job with people there's a certain way you have to react with them, put a smile on your face at least once!!

AL T. 
Rating:
3.0

the customer service rep was very rude not friendly at all truck was not ready or cleaned out had issues with taking my photo and other things no help at all had an attitude. when I returned the truck and keys he was the same way maybe not have this person work there or have another associate there with him he did not do good job at all very dissatisfied

DANAL A. 
Rating:
1.0

Contact me

Kellee T. 
Rating:
1.0

Fat Guy was So rude because I used cash.

Linda E. 
Rating:
5.0

Have at least two staff members on duty. Although he did a magnificent job, the one gentleman on duty had to tend to three different major tasks all by himself.

MICHAELD P. 
Rating:
4.0

The customer service was excellent. The store was very busy, yet was running like a well oiled machine. I was very impressed by the young woman who was working by herself and handling the influx of customers with great patience and quickly yet accurately handled all transactions. I will rent from here again.

RACHEL L O. 
Rating:
5.0

Its all good..

ROBERTJ D. 
Rating:
4.0

Very good customer service

QUENNEL L P. 
Rating:
1.0

The staff was rude and did not help me. I had to ask for her help 3 times. I spent about a hour just trying to leave. I was also charged for a dolly I didn't ask for.

MICHAEL LEON C. 
Rating:
3.0

Customer service was off that day guy was rude unacceptable. Behavior at lake ave location in rochester ny

Tarnesha F. 
Rating:
1.0

The place was trashy, the employees were unhelpful and the process was over complicated.

Ruby Joy E. 
Rating:
1.0

The attendant was ride and unhelpful! Had to wait for 30/45 minutes before I was helped! Then had to go on a wild goose chase hunt looking for the rental, which still has the cardboard box in the window! Just awful and unprofessional! Never again!

Sheniece G. 
Rating:
2.0

I was charged extra money for gas when I returned the cargo van I rented. I will he calling the office to complain. This is the 2nd time I returned a rental and was charged extra when I should not have been.

TANYALOUISE W. 
Rating:
5.0

This was my first time renting a uhaul on my own and everybody there both when I picked up and when I dropped it off was super helpful and quick to ask if I needed something any time I wasn't sure what I was doing

Lauren T. 
Rating:
5.0

Person at the counter was very good.

KEVIN J D. 
No reviews have been submitted for this location.

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