Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester NY 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester NY 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals


  • Interior rub rails in cargo vans
  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer Reviews



Have better customer service they were very rude



Employee at the desk was extremely helpful, efficient and friendly

William K. on


I requested a rental in Brockport, NY and was sent to Rochester, almost 35 minutes away. There were numerous locations between the two (i.e. Greece NY) that had a truck I could have rented. The owner of the Lake Ave. location was very professional and very nice.

Natalie ANN K. on


The manager of this location is very rude and short with people. She lost someone’s license and pestered me because she thought I took it. I did not. This location also charges excessive fees that other locations do not.

Deborah L. J. on


The person at front desk said that cars were not allowed on their propety, which was odd since 5here was a car right next to front door bring wzshex, and when I returned there were several coming past me as I was returning the truck. The women smelled of old cigarettes.

MARIA M. A. on


Nothing's everything was excellent thank you!



You could have a couple more people working there. There was only two people working when I got there. I feel their are short staffed. But otherwise everything was great and polite.



The appointment was at 7:30 I got there at 7:15. The truck was not clean, the truck was stuck down the hill about a block. We did not get the truck until 11:40. The trucks gas was @ a 1/2 of tank Trying to get the truck out of the snow. They burned the down to 7/8. And the list gose on and on. It was a poor experience. I won't use u haul again. This time I got RIP off.

James P. on


The woman who handled my return had to charge me extra for gas (my fault but she explained it politely) and gave me a discount for the six blankets I had paid for but didn't receive. Well appreciated.

Michael J. H. on


My schedule for needing the truck changed and the staff on hand made it very easy to adjust despite there being a nice size line waiting. Worked together well.

Jovan D. B. on


Great customer service

Kris C. on


The truck was easy to drive and most comfortable seats. And towing car was also easy Thank you

Rocio Del A. on


The location where we picked up the uhaul was in downtown Rochester, NY, and even though it was cold and the snow was beginning to melt, there was ice in front of the store and I fell before entering the store. I told one of the employees, but he barely acknowledged what I said, and I was nervous other customers would fall.

Anne Marie S. on


Although the associate who checked me out was very nice the location had no parking for your vehicles and it is not in the best part of town. Was told to park my vehicle on the street.



Reps at store was very disrespectful I called customer service to let them know that I was running late because of the snow and the customer service reps over the phone was very nice but the reps at the store on 120 lake ave. Rochester ny were horrible they were using foul language with me and continued to try to argue with me and charge me 109.00 I stated that I would replace the gas but they were so nasty towards me I no longer wanted to stay in the store. One of the reps name was Malika and I can't remember her managers name. But I am so hurt I would like to call corporate .

Thomasina T. on


I can not think of anything.



Whoever took my call has no idea how many how big of a truck I should have had could not get the size I wanted had to go to another location need to have people more versed on what they're doing

Lakisha B. on


Make sure customer has keys to pad lock. My belongings were locked in truck. Had to cut permission to cut lock off.

Catherine O. on


Don't know if tires were bald or what, but it was tricky maneuvering in my driveway in the snow.

Maureen C. on


When a reservation is made at a location the customer ‘s expectations is to pick the rental at the same location ,not get reouted to another facility and then offered a dented up van.I reserved a ford econoline ,but picked up a GMC dented cargo.I forgot one of my tool bags in the front seat and no one had the courtesy to call and let me know that I left a bag in the front passengers seat. I called and was told that someone will call back ,but I never heard back from the Uhaul management ,but I will try to call again to see if anyone is honest enough to return my tool bag. This is bad business and very dishonest.This location is at 120 Lake Ave,Rochester NY.Please return my tool bag .At this time I have no rating for this company.

char j. on


The Service at this location was horrible. Only one customer service rep was working that day,Long lines, Not good at all. Need more than one person to assist, If some one calls off of work, On/call person to be set up, For a emergency. No way any customer shoud have to wait for over 45minutes or even more

Kadaysha L. on


The workers there are so rude and unprofessional, I waited in line for more than 35 mins past my reservation time they talk so rude to you and it’s like this every time I’ve been there and I’ve been there at least 4 times this year

Pamela R. T. on


The young lady that checked us in was GREAT! Very friendly and made us feel like peoplecthat mattered.

hallie a. on


It would be very nice to have rest rooms at that location

Jacob M. on


The individual who helped me refused to talk loud enough for me to hear them so I had to ask for everything they said to be repeated and they were also very short and unfriendly in demeanor. Also I returned the truck with just slightly less gas than when I picked it up and somehow this equated to me having to pay for 3 gallons of gas. Don't understand how that works but knew I would probably get screwed because it wasn't perfectly equal when I got there. I would have gone and put the gas in myself if the Uhual store wasn't in such a bad location. Overall I was not very happy with my experience and will look to other companies next time I need to move.

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