I didn't get a code to open the gate at night when I was trying to return the truck. I tried to call Uhaul.com and was on a perpetual hold. Then I tried to call the emergency number and was told you're not open and will return the call when you reopen. Not sure how that's an emergency number! I happened to find a local number and was lucky that the person who answered actually knew the number!
Moving Truck Rental in Rochester, NY at Rochester Self Storage LLC
Moving to or from Rochester, NY 14609? Get FREE truck rental rate quotes at Rochester Self Storage LLC.
Get FREE moving truck, pickup truck and cargo van rental quotes at Rochester Self Storage LLC
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.
Cargo vans and pickup truck rentals in Rochester, NY
U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY 14609. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Website quoted 19.99/day .79/mile. Was charged $29/day and .99/mile.
The trailer was not there for the time I had reserved it, I had to wait all day and past close to pickup trailer as the place was closed the next day (Sunday). The employee offered to stay late in order to wait for the person who had the trailer to return it so that I could pick it up. I had reserved the trailer for pickup at 9:30 am and received the trailer at 7:30 pm that night. The employee was very helpful but I am still very disappointed as this completely messed up my moving situation and I had to call back to get the $50 refund since the reservation was messed up.
I do not like the downtown area. I was late turning the equipment in because of a mess-up in the storage unit reservation. I was charged an extra day because of this error and feel that I should be refunded the extra day. Let me know.
Outstanding people at this location as I've used Uhaul services here on multiple occasions. Super friendly, Mike goes above and beyond in all he does!
Mike was absolutely amazing. Seemed like he was the only employee at this location. However, service didn't suffer. He was multitasking a very busy day with ease when I arrived. He immediately helped me with a billing issue with an empathetic sense of urgency and was extremely courteous. As usual, the automated aspect of the entire process on the app was easy and quick. Thanks for making this part of my move a simple one! Thanks Mike! You deserve a raise!
Answer the phone!! When needing to return the auto haul, I called ahead numerous times, as suggested on the receipt, to make sure someone was there for drop off. No one answered and no one answered at the door even though it was during open hours. Had to make arrangements for return at another Uhaul location. When ready to return the truck, AGAIN no one would answer the phone nor answer the door during open hours of operation! We did the online self check-in and just after dropping the keys in the box, the Uhaul guy came out to check if we needed anything. Uugh
We had a 8:30 pickup and no one showed up until 9:15. Another couple that was waiting with us called U-Haul and set up a pickup at a different location before anyone showed up. The guy that checked us out seemed really confused with our order. I'd avoid this location.
When my driver went return the key, nobody was present in the office and it confused us as to what to do. It was resolved when someone came shortly after. If there had been a sign that said someone would come back in a couple minutes, that would have been appreciated. That's pretty much all I can say. The rental process was very smooth and the office people were nice.
The door to the office was locked when I arrived one minute before my scheduled timeslot.I called the office twice. I could hear the office phone ringing through the locked door. Eventually, more than five minutes later, the clerk came to the door and let me in.
We originally rented a truck from an East Rochester storage location. I recieved a call a few days before pick up day and was told to go to Railroad st. location instead. Once there they did not have the furniture dolly or the 5 dozen blankets we ordered. The guy at the counter went out to grab some blankets from another truck and gave us 35 blankets he had folded some and the rest I had to pick up from the ground outside the building. The blankets were dirty, rocks and leaves on them, not the best for placing on top of furniture. When we complained that we needed the rest of the blankets he called around and told me to go to the Lake ave. store to pick them up. I went there and the guy at the counter looked at me like I was crazy and told me he didnt know anything about this and didnt have any extrra, he said but you can buy some, I told him I had already "bought" 5 dozen, I just needed someone to give them to me. I went back to railroad street to tell them what happened, he apologized, made a bunch of phone calls and then told me I couldn't have any blankets cause there weren't any anywhere, he could reimburse me. I told him i needed the blankets not the $ back!! I made a call to u-haul 800 number and told her what was going on and she said there was nothing she could do. Went back home and had my husband call 800 number again and yell at them and we were told to go the the East ridge road location and get the rest of the order... we did and after a 4 hour ordeal they had our furniture dolly and 2 more dozen blankets (bundled) for us. Finally. Horrible experience.
The contact at the store was fantastic. Amy and Jamie prior handled our every need and they are true assets to U-Haul. FYI, the location's locked gate entrance was wide open when we returned the truck yesterday (we didn't have to enter the passcode). No one was there after hours. However, it appears we are all set and we thank you for your help. KML
Horrible experience! I missed the return, had to keep truck another day, the location did not provide a code, I called Life Storage and they refused to allow me in, uHaul Customer Service couldn't figure out how to reach the manager. Worst experience ever!
I did NOT drop this equipment at this location! I dropped the equipment in Syracuse, NY. in accordance with my contract.
Got charged for double usage of the truck even though I only had it for one day. Wasn't given the gate code to return and had to make several phone calls to get it so my return took 20 mins
The location was very convenient to my final moving destination. We returned the truck after hours, and easily followed the instructions to do so safely and efficiently.
Agent insisted that I leave the key in the drop box, stated that he would take care of it. I ended up being charged for two days instead of one. Felt like I was not a customer but a burden. Will never use Uhual again, nor will I suggest that location due to the agent was more interested in closing before 4 pm than assisting me.
The truck was in good condition but very dirty in the cab. We had to vacuum it thoroughly to get rid of pet hair, keep the fan going to avoid pet smell, and had to wash the windshield ourselves
We arrived in the front doors open but no one was there. Said they would be back in 45 minutes. Put the keys in the drop box and two days later received a charge for being a day late. When we were two days early.
The gentleman that assisted me was great. Very helpful and a pleasure to deal with..Will definitely use that location in the future.
Amazing service up in Rochester, NY. LifeStorage does an amazing job! Thank You so much!! Andrew Closson Nazareth College University Ave. Rochester NY, 14618
no issues, great service
no issues. quick and courteous!