First off, the location is a marijauna dispensary and I personally think that it’s inappropriate for Uhaul to have a location there. The person who is in charge of Uhaul rentals is not at the location. I had to speak with them over the phone and the phone belonged to an employee at the store. I had to give this person all the information for rental and he was complaining about not understanding me over the phone. He had added safe move that I hadn’t asked for. If I hadn’t absolutely needed the truck right then, I would have canceled the reservation and gone somewhere else. When I returned the truck the next day, the employee who was there told me I couldn’t return it there because they didn’t have room for it even though I rented the truck from them the day earlier. When I explained that to him, he gave me the impression that he was annoyed that I was returning it anyway.I would never recommend this location to anyone and I will never do business with them ever again. From now on I will never reserve on line. I will be researching the locations ahead of time to make sure I don’t have this kind of experience again.
Dwight E
Rockwell Tobacco & Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockwell, NC 28138
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Customer Reviews
- 4.0 Average Customer Rating
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Easy drop off. Friendly staff
MARK WTook almost 2 hours to complete the pickup transaction, the trailer had a lot of pine needle trash and had to be swept by me before loading, the rental location did not help connect the trailer and provided no assistance in making sure the trailer was connected safely, the rental location did not have the blankets I requested and I had to drive 20 minutes to another location for the blankets, and I had to assist the rental location in entering the transaction by calling UHaul customer service. A bad experience especially after reserving the trailler.
Marty BWas told I had drove an outrageous “83 miles” when I had only drove around 40. I didn’t know that the distance from where I had rented the truck, to my destination in Concord (and back) was “83 miles” They kept insisting that I was wrong or lying. Felt disrespected. Back of the truck had red dirt on the floor which made for a highly unsafe/unsanitary surface. Highly unsatisfied. I highly recommend if anyone use a rental, that you take a picture of everything yourself, including the miles! I will not be returning.
KENDALL HAttendant was very helpful and polite!
Kohle Y