I paid $300 to travel 45 mins away from here and back to my house and back to the rental place which is about 20-25 mins away from my house. They are saying I drove 170 miles. That’s bull. I did drive more than the 50 miles I originally thought we would drive: but never would I have thought I would have to pay $300 for that trip. I moved down here and paid only $300 for a big ass truck and a 3 hour drive. Over 200 miles. So this honestly makes no sense but whatever. I know I won’t use U-Haul again. But at the end of the day, I got my washer and dryer safely to my house so thanks for that I guess.
LAURA H
JB Appliance & Decor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rocky Mount, VA 24151
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Customer Reviews
- 4.5 Average Customer Rating
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My reservation was a van then gave me a big truck while I pick up. The staff said someone took the van and I can cancel the reservation. Will you pay my lose since I have to change the plan. The reservation make no sense. When i received the receipt, the "Fuel charge: 4GL $15.75" is not correct. It was 3 1/8 while I took your UHAUL truck. I total drive 17 miles. I filled the fuel before I return the truck and I have the receipt of the gas station. It is 3 3/8 while I returned the truck which means I filled more. I send email asked to refund the $15.75 and I heared nothing.
SHIRONG WBetter assortment of equipment to choose from. U-Haul corporate too rigid in moving equipment to accommodate customer!
JAMES SDrop off by mobile ap No interaction with staff . The random text about towing a trailer to my destination made me uneasy
Glenn OLindsey was delightful and provided excellent customer service. She was prepared for my reservation, flexible allowing me to change trailer size with no hassles and established a nice relationship. I can tell she enjoys her job and will absolutely use this U-Haul location again and recommend it to others. I live in Union Hall and the previous U-Haul owner shut down their location a year ago. The drive to Rocky Mount was close and easy to find.
WILLIAM H