More clearly let the renter know that you must fully complete the online ordering process before pickup because the pickup location does not assist you with any of that. When I approached the counter at the Exxon the person behind the counter asked me for the key number! Where and why would I know that? After another 45 minutes and my completing the order from my car I went back into the Exxon and this time the person behind the counter called his contact (I assume at the local UHaul) and he was able to assist me and provide the key number. All UHaul pickup locations should have a qualified UHaul person helping their customers.
Frederick r
Exxon Of Denville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denville, NJ 07834
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Customer Reviews
- 4.0 Average Customer Rating
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You should pull your trucks from this location!! I asked for counter pick up (not mobile), and the man was rude and refused to help me. I had to call the 800 U-Haul number and have an associate assist me with mobile pick up.....they are destroying your business!!!
Christopher WWorst service , nd too expensive
Hans AThere was no furniture, dolly, and furniture pads, which is what I ordered. The person at the store was extremely unhelpful. When I called the U-Haul representative the person on the phone stated that I didn’t check in which I did. This is the second time that I had to use U-Haul in the last month, where this happens. I would like a remedy.
COSIMO LThe gas station owner was rude and un-informative. I didn't know the trucks were behind a building next door. It was only after I told him several times that my truck wasn't there and we called U-Haul that he actually told me where the trucks were parked.
David N