There was no furniture, dolly, and furniture pads, which is what I ordered. The person at the store was extremely unhelpful. When I called the U-Haul representative the person on the phone stated that I didn’t check in which I did. This is the second time that I had to use U-Haul in the last month, where this happens. I would like a remedy.
COSIMO L
Exxon Of Denville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denville, NJ 07834
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Customer Reviews
- 4.0 Average Customer Rating
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The gas station owner was rude and un-informative. I didn't know the trucks were behind a building next door. It was only after I told him several times that my truck wasn't there and we called U-Haul that he actually told me where the trucks were parked.
David NThe U-Haul app is terrible. It is super slow and kept crashing which made the check in process way longer than it should have been. We also paid for a dolly that we did not receive and there wasn’t a way to remove it in advance even though the check in process asked if it was there and we said no. We were still charged. Last, get a better tech team to work on your app and perhaps the navigation option can be specific to routes that allow trucks of a certain size. We almost took a NY parkway per the U-Haul app navigation and could have gotten a ticket, but thank goodness for my father who knew that wasn’t allowed.
Emily MGreat experience, they had no issues with me keeping the van longer than my initial estimate, and they resolved a billing issue where I was mistakenly double-charged. Thank you!
DONALD WThe employee was polite and friendly
MANFORD A