Well over all my experience started off bad. My original pick up location was at ideal tile in patchogue. Upon arrival to that location there was a problem with my pick up. When I went to check in online it made me call customer service. I called and there was an issue. I scheduled a after hour pick up, the location was closed and they didnt leave any information for the keys. The customer service agent was amazing and helped me find another truck in the area. I drove 2 hours as I had something to pick up in long Island and he made sure that I didnt make that trip for no reason. He found me another location 15 min away and gave me a bigger truck for the same price as that was all that was available. Still the entire process of getting my truck took longer then expected
JUSTYNA R
JNM Management LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ronkonkoma, NY 11779
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Customer Reviews
- 3.0 Average Customer Rating
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Nobody was there when I went to pick it up. I do not use apps. After multiple phone calls I found out that you need to use the app because there’s a lock box there to pick up the key.
William GParking
Jason DHave someone there like we agreed on when I booked. Also, the lock took forever to open.
LOUIS HNobody was there it was a house and dropped off on front lawn because it was a main road
NICHOLAS K