The renter was friendly and processed the Uhaul quickly
Khalil N
Cirby Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roseville, CA 95678
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing, everything was good, thank you.
Monique MTruck was not where I asked for pick up which made me 30 minutes late to meet men helping with loading. Ended up costing me 30 minutes more of their help.Also, A/C could not be turned off.
Rene BExcellent experience. Professional and quick
HOWARD SI am angry that 1) I was not notified at reservation that I was going to be charged for both the fuel and the milage; 2) for 12 miles drive I was charged 2 G - even the worst truck goes at least 20 miles to the gallon, so for 12 miles, I should not have been charge for no more than half gallon; if the person who refilled the tank chose to put more gas in it, that's 1.5 gallon more than what I used, is not on me. There's no way that anyone can precisely identify how much gas is missing based on the meter alone; 3) when I called customer service, the person just kept repeating the obvious, that they charged me 2 gallons, $12, because that's how much they saw was missing - she dismissed the idea that that's how much the guy chose to refuel, not that it was actually missing 2 gallons. There's absolutely no way that a small truck uses 2 gallons of fuel in 12 miles. It's a fraud. When I expressed my anger, the Uhaul customer rep hung up on me. I wish Uhaul well for having come down to thriving on fraudulent charges. It's not so much the $12 as opposed to the $3 that should have been charged, but the idea that they can charge whatever they want and are not willing to consider the screaming rationale: 2G of fuel for 12 miles is a gross overcharge. 2 G was not what was missing but what the person chose, or accidentally put in it. I used Uhaul before for my moving in 2020, then they only charged for the gas - full tank out, full tank in. That's easy to measure. 1/4 tank out and 1/4 in is hard to measure and easy to overfill, so it's a set-up for overcharge - not a good business policy. I don't recommend Uhaul anymore and I will do my best not to need them anymore. I hate to be treated unfairly. If the cheated this way, what other ways do they mistreat their customers that are not so obvious, esp. if you don't check?
Marianna J