This location was a smoke shop and lacked any moving supplies. They had the 15' truck that I had reserved, but were missing the appliance trailer and the moving pads that were included in my reservation. This was never mentioned when I was given the keys to the truck and only discovered while performing the pre-use inspection and noticed these items missing. When I asked the clerk, I was told that I could either get these items from another U-Haul vendor or could look to purchase them. If this location didn't have these items, why would they have been pushed this reservation?? Had to go across the street to a Self-Storage facility, which was also a U-Haul location, which had the truck, dolly, and moving pads. But since I wasn't able to add onto my existing reservation, I had to rent the applicant dolly for a 1-day rental and had to return it before leaving town. And was not able to rent or purchase just the moving pads, so had to go without. And still not convinced that the dolly and pads were credited back to my credit card since were not included in my original reservation.
ERIK H
Best Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roswell, GA 30075
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Perfecto servicio
ESTEVENS VClean out truck before renting communication between the two locations were altered. So the amount was different. The main problem was I reserved it at one location and I was told a day before that I had to go to the other location . With no right Accommodations for the mileage.
RUBY JParking lot is very steep. The person at the store was new and inexperienced. When I called the location, they would not answer any U-Haul questions.
James MExcellent Service! Willie Speight 3 Time National Bestselling Author
Willie S