I had my reservation changed 3 hours before pickup. They then provided a truck that did not have the utility dolly, furniture dolly, or 6 furniture pads I pre paid for. I checked in through the app and listed that they were not there. I did not receive a refund for these items. I tried calling in for assistance and the rep put me on the phone for ten minutes without ever asking me what I specifically needed help with. They simply took ten minutes to pull the account. Then after returning from hold, I was hung up on. I need my refund for the items I paid for but didn’t receive. This was not the locations fault this was the fault of the Richmond customer service office. They are awful.
Shawn S
Stor-Mor Of Ruckersville Va
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruckersville, VA 22968
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was parked in the back lot. Would have been better if it was closer to the road … where I was told it would be prior to pickup.
James P