I was told one thing on the phone of the cost and he said just come on down which should have been lower and it should have been what he said and he's like just come down once I got there the gentleman wasn't there I had to wait and for him and then he was trying to hustle me for an extra thousand plus and being a real dick no it was not clean none of that U-Hauls have been clean I have cleaned them but they have not been cleaned you need professionalism and not trying to hustle people I've been through so much crap the only good experiences the Texas move unpacking my truck otherwise in this this whole experience have been the worst Alex and Roseville she was excellent she kind of helped a lot but as far as the rest even the loaders were horrible the first ones never showed up and the second one was trying to take things and doing drugs not cool I have a lot of my stuff broken been overcharged and really treated like garbage my sister's moving out here and I'm sure her kids will be and you know I can't she seen the whole thing I guess people need to be trained professionally and understand drugs aren't okay but dirty truck is not okay and don't lie that's one thing I can't stand you have to be transparent so when I came to pick up this truck off of Auburn that guy was just I had to wait for him to come around and then he started lying and it was a bunch of bullshit I'm very disappointed
Stephanie S
Premium Window Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95841
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- 3.5 Average Customer Rating
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I needed a car hauler and local spot was closed. Called uhaul and the sweetest and most sincerely helpful lady found what I needed, juggled around a change in return location the next day, and made us feel like we had a personal representative retained by us, working directly for us at uhaul HQ. Pretty legit.
John PWell they said we picked it up at 230 which was impossible cause my boyfriend didn't get off till 4 so it was around 420. We wanted a 20 foot but they gave us a 26 foot and said they upgraded us. That's not a upgrade it's a inconvenience cause it was to big. They said we were short on gas when we returned it but we took a picture of gas gage before we drove off. They charged my card more money for gas. Also hired two movers to unload the truck but they never showed up.
Christina LPicking it up was easy however I was charged almost 200 bucks actually it was a hold on my card then after dropping it off I was charged almost 400 dollars and told I would have to call my card account to get the hold released but now it's 2 weeks later and I still haven't received my money back on my card when it's crucial I have it due to not having housing right now but neither places can tell me anything which I find very unprofessional someone should know something at least meanwhile I'm staying at a friend's with no gas, no food or anyway to pay my way because every penny I had went to uhaul.
Chastity GThe location is nearly impossible to find — even with the address. The manager was very considerate and professional. We got our truck quickly and easily.
Paul B